Crowne Plaza Memphis Downtown by IHG

No hot water. I drove 300 miles All I wanted to do was take a bath and go to bed. The hot water never got hot and was barely warm. I called the front desk to let her know the situation. She said I could change rooms. I had driven over 300 miles and the last thing I'm going to do was change rooms. I already got my stuff out. So she said that she would get somebody to reset it. Still had no hot water when I went to sleep. When I woke up I tried to take a bath again and the water was still not hot. It should not take that many hours for the water to heat up. When I checked out the front desk person just said oh it takes a while for the water to heat up I said since 7:00 last night to now it's still not hot You're telling me it takes that long for water to heat up. This was the only reply I got. never will stay here again

The location

The staff was friendly other than check out was at 11 and I had them knocking on my door at 10 asking when I was leaving and the water pressure was not great and the loud noise from the highway was awful but other than that it was a decent stay

Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.

Very welcoming staff!