Birch Hill Suites Extended Stay - Blue Ash

Roaches and very bad smell

Katie greeted me by name when I arrived, and got all the basics - door keys, etc. quickly, and explained they are proximity - so just a tap is needed. The building is really well built, with a fitness room and laundry available 24/7. Met interesting 'neighbors' in the same building. The room is one of the best, and nicely decorated. And I got a great night of sleep - so necessary for travelling!

My first impression when I checked into my hotel was good. The building outside looked clean. Parking lot had a lot of damaged asphalt. But when I got into my room. The flooor had dark and white stains on it. At 7 pm is when the cockroaches started to come out. I killed about 15-20 after I decided to get help from front desk because it was getting out of control. At 8pm… I had about 35-40 new cockroaches on my kitchen walls and cabinets. I rant out of the room swinging a towel trying to keep them away. They just kept on coming out from somewhere. They said “well, we are a large establishment and we spend millions on getting rid of cockroaches. This is not unusual.” I was shocked. I left. I couldn’t stay. The cockroaches started to move after sunset. It was bad.

The hallway had not been vacuumed in over a year, the room in front of us was boarded up from the police from a year ago. They did not provide any supplies for the kitchen. And the property has roaches. The lady at the front desk was extremely friendly but we will never be back due to the health and hygiene concerns.

This place has so many flees my poor dog was attacked by them. Terrible experience for me and my dog

Property was not as described. There was a huge hole in the drywall. When I asked about the extended stay amenities for the kitchen such as basic kitchen wear I was told I needed to bring my own pots/pan and utensils. Did not feel safe there and left after checking in.

Property was not as described. There was a huge hole in the drywall. When I asked about the extended stay amenities for the kitchen such as basic kitchen wear I was told I needed to bring my own pots/pan and utensils. Did not feel safe there and left after checking in.

Decent beds, nice kitchen, but ants infested the place, and 7 roaches were killed the first week of staying. They kicked us out randomly in the middle of a week paid for, refusing to refund any money. Told us they had trouble keeping people there... yeah, no wonder.

Upon arrival at this property, it was very apparent it was not what was pictured. The pool area was dirty and unkept and the pool was closed. There were people in the lot smoking weed and drinking. When I went room, it appeared "clean" but clearly smelled of smoke and the sheet were not clean, and I noticed roaches immediately. I called the office the next morning and was told I would be put on the Orkin list, and they would set "traps", but to my knowledge no one ever came, and I made multiple complaints. They attempted to charge me an extra $85 for an "undercharge" that I booked and paid for through Expedia not directly through them and was told to pay or get out immediately at 7pm at night! Refusing to pay due to their mistake with Expedia and their price mess up I left that evening and was forced to book another room on the "fly"! Do NOT stay here they are a terrible company and stay buyer beware!

The property was unsafe. I killed five coaches. Tryed call the front desk but no answer. Both tvs doesnt work. Waited 2 hours for them to get a tv making me late for a concert. Homeless people with theirs dogs all over the property. One.was in the elevator. Hallway smelled like pee cigarettes and dog. Overall this hotel get a flat F. The health department need to come.and investigate!!!! And carpet is nasty.