Birch Hill Suites Extended Stay - Blue Ash

Horrible customer service. Had roaches had to leave in the middle of the night. No staff what so ever. Lost my whole reservation. Never will I stay there again, neeeds to be closed asap

Arrived to see the outside pool drained. Online they had an outdoor and indoor pool pictured. When I walked in I asked about it, and the lady said they do not have a pool and the one outside it going to be filled with concrete soon. There are people sitting outside the lobby door smoking even though the signs said 25ft. It is right next to McDonald’s and it was super packed so the parking lot to the hotel was also being used for McDonald’s. People are running back and forth off of the property and on. It did not seem like a safe area for people with kids. Especially with so many people coming and going. I canceled our reservation and left.

The doors stayed open all the time for the doors never close They didn’t have any telephones in the room. They had them outside in the hallways. They didn’t even have ice buckets or ice machine or They didn’t have any toothbrushes or toothpaste also, I thought I had a room with a double queen size bed, but I had a room with stove, refrigerator and microwave and a king size bed

Horrible dirty smells like smoke

The property was very worn down. The pictures online are deceiving. The property smells of heavy smoke, carpet old dirty and torn. The bathrooms are outdated and unsanitary.

There was mold on the wall. A huge white stain on the floor. No sheets for the pull out bed. Brown stains on the mattress. When we went to tell the clerk about our concerns she told us they would fix the room and it would be about 30 minutes. We left to get something to eat and I called back over to the hotel and they informed us there was actually no mold in the room but we clearly saw fuzzy mold on the wall and cabinet. When we asked for our money back they said it was non refundable even though the place was unfit to stay in. Then they wouldn’t let us back into the room because they had set off an “air freshener bomb” because they thought we weren’t coming back. Awful experience and even worse costumer service. And they blatantly lied to us about they mold.

Room wasn't ready at 2, they said check in was 3. We came back at 330, they were still working on it. They said they put new bed frame and mattress in, one of the sponge type that are in abox, it may have been new, but not comfortable. They had to put up curtains, bring new tv in, a 32 inch. No tv in bedroom. The pool wasnt usable. The door to the building didn't close or lock. Old sticky carpet in room. Wasnt a very good stay. We won't be back. People outside smoking, loitering around. No trash can, no dishwater in room. Not even a bed spread. Just sheets and a blanket. Man and woman trying to get room ready was nice, but rooms are old, and not furnished as stated online.

Unfortunately I stayed for 10 days. The TV didn't work, the kitchen sink didn't drain, the garbage disposal was broke. The 3rd day the frig broke. Staff wouldn't assist with the CSCPay app for to do laundry. Other guests were loud, letting their door hit the night latch at all hours. There are 3 bell carts for check in/out.(3 in ea. bldg). I left @ 8p on day 9 and No carts were available in either bldg.

We will never even consider a long term stay place again. The pool had an inch of disgusting brown water in it, there were people roaming th outside area who appeared homeless and just hanging out, and the hallways smelled like smoke. The floor in our room was super sticky. It was disgusting. We packed up and left knowing we wouldn’t get our money back. Absolutely awful and so sorry we trusted your company to book us. Terrible experience. We had to go and pay for another hotel and it ended up being a very expensive experience!

The room was not smelly and not well maintained. We could not sleep and canceled in the morning.