Birch Hill Suites Extended Stay - Blue Ash

Paid extra for a double bed and received a handicap room with one bed. No hair dryers. Didn't clean room and bring fresh towels between stay. The room was 75° very uncomfortable.

After driving 5 hours from Michigan, they called me 10 mins before I arrived which I could not get to the call when I called back the phone just hung up twice. In getting to the hotel they said they were booked full and no rooms. We ended up in a unit that was I hope being considered for remodel. Black mold in the bathroom, filthy carpets and stale smell through out the unit. TV did not work. Tub was clean and beds were ok, but I felt like I was getting pinched all night and when looking I found no bed bugs. Traveling with 2 puppies it is not easy to find a hotel that takes them. Totally a hotel I would never stay in again. It used to be a choice hotel but no longer.

Left before we even got a room do you rude staff and unwilling to help

The smell was bad on the carpets. No soap in the rooms to take a shower

First off the front desk lady was awesome with tryin to accommodate me but for it to be a SMOKE FREE PLACE my room was cigarette city!!!! I would put a homeless person here ijs unless your use to living dirty oh the buildings don’t even have a number on them to tell you witch one to enter.

ARRIVED AFTER DRIVING 9 HOURS AND WAS TOLD THERE WAS NO ROOMS

No dishes,no pots or pans, no utensils, no blankets, no mattresses on the pullout couch, no sheets and blankets for the pullout couch. The elevator was extremely nasty with a fowl smell. Upon arrival, the desk clerk said my reservation was canceled and attempted to turn me away like a couple of people before me. Only after getting upset and loud, I was given a room that I booked four months prior.

We drove 4 hours to attend an annual bowling tournament in Cincinnati. I booked this hotel based on the pictures and I wish I had done more research. This hotel is the stuff horror movies are made from. Stench of previous lodger’s cig smoke was the first thing to hit us like a cloud. A/C didn’t work. Bathroom light didn’t work. No holder for toilet tissue. What they told me were bath towels were actually oversized hand towels. But the coup d’grace … the family of cockroaches that greeted us when I opened the kitchen drawer. The dishwasher was full of moldy dirty dishes. But the refrigerator was clean. LOL I had to have Hotels.com find me another facility. While I was in the lobby waiting for them to complete the task, a prostitute walked up to my husband, who was sitting in the car in the facility’s parking lot, and asked for a date! The ONLY saving grace for the experience was that Hotels.com found us lodging at a nearby 5-star hotel. 20,000 stars to Hotels.com, and minus 20 to the power of 10 stars to Suburban Extended Stay. By the way, I’ve learned that Suburban Extended Stay was part of the family of Choice Hotels (Comfort Inn, Days Inn, Quality Inn, etc.) This was certainly a bad “choice” on my part. Never again. But thank you Hotels.com for saving the day!

The worst hotel experience in my life to date.It was so disgusting, I left; I refused to remain the last 4 days, although I prepaid. I would not bring my wife into such a filthy, unkempt place. I booked another hotel the last 4 days.

This was the most disgusting place I have ever seen! The couches were stained and tore up, the tv in the "front room" had a huge gash in the middle of the screen, there was gnats EVERYWHERE, the carpets looked unvaccumed, there was crayons all over the walls, some type of droppings on the ledges of the picture frames, the pillows didn't have pillowcases on all of them and the ones that did have some sort of brown stain on them, the toilet does not flush properly I was afraid it wasn't going to flush!, the fridge was all taped up, the floors were sticky like soda was spilt but never cleaned. My spouse and I ended up leaving within 20 minutes of checking in, she was crying because it was so disgusting! I took photos and made sure to share them with my friends and family so they could avoid spending money on a dump. Also, the lady at the front desk when asked if they had something to kill the gnats she said "here's an old towel" and rolled printer paper for me to squash the bugs! I was hoping for a fly/gnat trap. I honestly think everyone who stays here and has a bad experience and leaves early should be given back their money they wasted on this room, and be rebated for the additional money spent on a new place! (FYI when my spouse was getting the old towel and dog peed in the front lobby and the owner was screaming at the dog and threw it in a room and proceeded to yell at the dog that you could even hear it in the hallway! FYI the guy was a WORKERRRR!)