Birch Hill Suites Extended Stay - Blue Ash

I thought I booked 2 beds and got a one bed room for 3 people. The building was dirty and smelled like smoke. The room itself was sad. The carpet was stained and even through my shoes felt rough to walk on, no way I'd walk on my bare feet there. There were no products beyond a small soap and packet of shampoo/conditioner. No hair dryer. No USB ports for charging. The pool was not filled so it wasn't usable. Parking was limited to three small lots. Do not stay here if you can help it.

pool not working, roaches in the room, cigarette and mildew smell just completely awful I had to be refunded for my stay which i'm still waiting to receive

This place is a joke! I booked for a two queen bed room and when I arrived they said they didn’t have two queen bed rooms on the property, but tried to tell me that my room had a queen bed and a pull out couch. That was fine but the pull out couch was not a queen it was a full size. They also tried to tell me that they didn’t have two room suites on the property but the pictures showed different for both. The pictures show that they offer two bedrooms and two queen bed rooms. I wish I would have taken pictures of the pull out bed the mattress was stained so bad. I would definitely not l recommend this place thank god we were only staying one night.

Booked 2 rooms. When part of our party arrived they were told that one of the reservations was cancelled and the pool was not open. The woman admiitted there were several things wrong with the information online, stating that a lot of it was inaccurate. Apparently the pool had not been opened in a very long time and was absolutely disgusting. The pool was noted to be seasonal per the description however it should have been open during our stay. But let's not forget that 1 of 2 reservations was canceled. When asked why, the lady said she did not know and that expedia (hotels.com) had cancelled it. Now I'm sure they just expect most people to accept that answer and scramble to find another hotel. NO. IF you make the mistake of booking this hotel and arrive just to be told it is canceled CALL EXPEDIA!! Call hotels.com. Call who you booked through. Your reservation was guaranteed through them. They have to fix it. And they will. All with excellent customer service. But really, save yourself the time and effort and do not book this hotel. The pictures look nothing like what you actuallly get.

Terrible! The pool was not in service. They provide no kitchen utensils for you. You only get hand soap and toilet paper. We booked two rooms that were suppose to have 2 beds in each room. Our rooms were in two different buildings. Yes I understand that it might have been the only rooms unvailable but rough when you have young kids with you. One room didnt even have a curtain! There were kids who road all over the driveway and had no reapect for you. One decided to give our vehicle and touch up and wrote his name on the back with something metal. Only one room had a pullout bed. And it had stains all over it. The walls were either wrote on, not cleaned or looked burnt. It was a terrible experience for us as a family. Hotels did NOT give an accurate description of the place.

I did not have the opportunity to see the property as when I arrived, I was told my reservation had been cancelled!

Had a huge problem! Went to check-in and they told me my reservation was canceled. No other rooms available. My reservation was guaranteed. Had to scramble to find another hotel. Ended up paying more for the night than I had planned. Very upsetting, how did this happen!!!!

We never got to stay there. They called me the night before to cancel as they claimed Expedia overbooked their hotel. Not happy with them or Expedia.

This place needs updated pictures! It is a joke!!! Trailer trash at its finest not somewhere you want to stay with a family when you are coming in from out of town!! When we got there the person at the front desk was trying to charge me twice and finally realized what I was telling her about I had already paid through Expedia and was trying to charge me a higher rate!! Then we get our room and it’s not even the room we reserved we had a 2 bedroom and got a one queen bedroom for me my husband and my 2 kids!! Then I go back to the office and they had closed already and there is no number to call!! We try to make the best of the situation stating there was no smoking signs and in the contract it also said it yet the room and the hallways smell like cigarettes!!! There were pictures of pools inside and outside yeah NO POOLS!!! We had extra friends with us roaches in the room!!! The next day we checked out didn’t even stay the extra night so we lost out on $100 because of their no refund policy!! This place is ridiculous seriously I will NEVER stay here and Expedia you definitely need to double check the places you want to post as hotels!!

Well they lied about a pool my room had no blanket the room was nasty it had cigarette on the table I want a refund we was very disappointed my gf has asthma an it effected her