Birch Hill Suites Extended Stay - Blue Ash

We had booked a room with 2 queen beds and there was only one fortunately there was a hide a bed in the couch but that was uncomfortable. They couldn’t give us what we paid for and got nothing from them.

What ever you do, do not stay here. I booked this hotel so my family and I can go to Kings Island. When we started bringing in our stuff, the first thing that happened was the smell, it was horrible and smelled like smoke. The front desk associate said the room was just renovated and that made us super happy. Oh boy, was that wrong. Once we arrived in the room, there were no curtains and a cat toy found by the refrigerator. My kids and I were about to go to bed and started brushing our teeth and we found roaches by the toilet. We immediately packed up our stuff and headed to the car. I stopped into the office and let them know the situation and the front desk associate gave me the managers number to call in the morning. I called the hotel and they said I would have to call hotels.com to work through this. I called hotels.com and they put me on hold to call the hotel and the manager said no way, they will not refund me my money even though I was only in the room for five minutes. I called the hotel back and she said I would have to go through hotels,com again. I asked for the owners/company's phone number or email and she said she would be the only one to talk to, she cannot give out any other information. She was absolutely so rude and disrespectful. I usually do not write reviews, but this one was so bad.... if you like roaches and terrible smelly rooms, this is the place for you.

Besides the cockroaches everywhere? Besides the sticky carpets? Besides the broken appliances? Besides the water stained ceiling? Besides the giant holes in the bathroom walls? Besides the office being closed at 8pm for check in? Besides the obviously old and outdated photos that don't reflect the quality of the property?

The hotel is very dirty with horrendous smell, lot of black spots on the carpet. Everyone smoking at the hotel. IT didn't match the description.

loved it

The halfways & elevator smelled HORRIBLE! Smelled like cigarettes all throughout the hotel. I've stayed at "extended stays " before & they had cook wear, utensils, plates, glasses. This place offered nothing! All you got was a couple sets of towels, toilet paper & little hands soap. This place needs a huge renovation there was so much dust on the light fixtures in the bathroom & on the little cage that covered the smoke detector it was disgusting. Pictures on the site definitely don't match up to the real. I definitely should have done better research into the reviews. 0 out of 10 would definitely not recommend!

Never got a room even though I had a reservation

Unfortunately my recent stay at Birch Hill in Blue Ash Cincinnati Ohio fell far short of my expectations. The experience was marred by numerous issues that ultimately made for an uncomfortable and frustrating stay. It was evident that thorough cleaning and maintenance were lacking which greatly detracted from the overall comfort of the room. I cannot recommend this hotel to fellow travelers and will be seeking accommodations elsewhere for future trips. This hotel should not be offered through Expedia.

This is a homeless shelter. Do not stay if you’re looking for something nice.

I don't like that they don't clean your room every week