MainStay Suites Middleburg Heights Cleveland Airport

Staff was helpful. I mistakenly left some items behind during check-out. Returned days later and learned they hand packaged up my belongings. Good staff

Gosh, I have stayed here many times. Gave them pass after pass for odd things like the TV not working, forgot to clean the room, dirty sheets, etc. Now I’m done. Never again will I spend a dollar here. All previous passes in one stay PLUS I paid for a bigger room but the cleaners live in them so obviously we can’t have them, but we can pay for it. They’ll say my mistake whilst taking your money. The fake spray to cover up the smell should’ve told me all I needed to know. Bumpy beds with dirty laundry is what you crave! Pick this hole in the wall.

Al parecer no habian cambiado las fundas de la almohada . Había una llena de sangre. La ducha tenia moho. El inodoro no estaba limpio tenia manchas .

The room was spacious. Kitchen was sufficient. Everything was pretty clean. Linens and pillows were very nice. Plenty of hangers and places to put clothing and such. There was a TV in the living room and each of the bedrooms. A/C was great. They were also able to put my son in a room right across the hall from us, which was perfect. Only things I could complain about were that the phone did not work, the extra fan they brought me didn't work, and the water smelled very strongly of chlorine. Oh, and the task chair at the desk was dangerous to sit in. Otherwise, the room was lovely. :)

I looked at the reviews ahead of time and I hope we got a fluke of a fail for the room and floor we were given. The 3rd floor of building B smelled like sweaty body oder as we stepped off the elevator. Our room smelled worse, it smelled of old cigarettes and Marijuana. (We were told it was a non-smoking room) No other rooms were available to meet our needs per the front desk. The AC units throughout the room were hit and miss if the wall controller worked or the controller on the unit worked. It was back and forth. Our kitchen wasn't a need but dangerous as the drain was missing out of the sink and exposed the garbage disposal that was full of mold. The bathroom was missed after the last cleaning, toilet showed evidence of last users #2. The shower had loose dirt and dead bugs in it. I hope it was a fluke based off what others said but we wont be back and we are in the Cleveland/Lakewood area at least a few times a year.

The room smelled like urine throughout, the space felt dirty and I was not able to get another room.

Tv didn’t work. But they did allow me to come an hour early.

It was wonderful