The Westin Riverwalk, San Antonio

Very disappointing heated pool is broken, definitely lack of advertised amenities.

Balcony overlooking the Riverwalk was great. Very spacious room. Comfortable room. Good happy hour.

Great location and view of the River Walk. Well-kept, plenty of amenities, convenient valet, and friendly staff.

The ambience in the style of the property was breathtakingly beautiful my time at the hotel was very interesting

I didn't like how some of the valet attendants were choosy with who they chose to show good care to other than that my state was phenomenal

location on river walk room was large

Pool was NOT heated as advertised, told heater was broken. So freezing that we could not swim, which was HUGELY disappointing. Would not have stayed here had we known that. Also, the pool area had no lights at night - very unsafe. Area quite messy. Also, terrible parking situation. Too expensive and no guarantee of ability to park our car was very unsettling.

The valets and bellman were great! Jay M,Chance, Joe, Issal and Rachel(valets). Besides that, our safe didn’t work, our shower leaked all over the bathroom floor, we had no do disturb sign and were only provided one glass. More concerning, when we notified the staff, we were met mostly with apathy. Overall our stay was disappointing. It was the only negative part of a great weekend at the Briscoe Night of the Artist.

While this might not be the most beautiful hotel in San Antonio (the interior design could use some refreshing), the staff there make it absolutely shine. From the welcome at reception by Eileen to the spot-on directions for a nice downtown stroll from Christian to the very warm, pleasant, and wonderfully thorough David R. in lost-and-found (thank you for your help with shipping back the Kindle I left behind in my sad state), this is the friendliest, kindest bunch in the hotel business. Worth staying at for its proximity to the Riverwalk, but also for the employees who are just really nice. And if you have to be away from home, why not spend it with nice people?

I got there to check in at four as required. Once I walked in the hotel, there was a very long line just to check in. Found out as I got closer to agent that they were sold out the night before and are having a hard time getting the rooms cleaned for people to check in. I waited in line for forty minutes.Just to find out that my room at almost five o'clock was not ready and did not know when it would be. They then said they were gonna take my phone number and text me when my room was ready. I had an event to go to that evening and had nowhere to get dressed.Take a shower, fix my hair unless I wanted to use the restroom.Which every other person trying to get to their event was trying to do as well. I met my friend and we went down to the hotel bar to wait for my text. I never received one, so I went to check at almost seven o'clock and they said, oh yes, your room is ready.But nobody ever called or texted me to let me know. I only had time to grab my keys on the way to the event.Never was able to get dressed or Take a shower. I didn't get back to the hotel until 11, almost 12. Just to be able to lay down on the bed. The next morning, I wanted to order breakfast and they did not leave me a q r code in the room.In order to order anything from room service. They told me they would send housekeeping up with the q.R code which never came. I had to go downstairs to ask them and then they said it was over an hour to get any food.So I decided to just check out and go get food myself. I never got to utilize the balcony.Because I never got into my room. The agent at the counter when I checked in said that the manager was probably going to compensate us.But I have heard nothing yet.

Excellent room and very comfortable beds…We reserved a overview room, and although it was technically a riverview, we had an exciting view of the little pool….

The comfort of bed

It was outdated no mini refrigerator in the rooms nor microwave. The day of check out the elevators were taking 45 minutes just to get on not to mention the stairs were closed this was ridiculous I paid 60 for valid parking just to wait over 30 minutes for my vehicle.