The Westin Riverwalk, San Antonio

Do not allow them to place you in Room 401. It must have been a business office and then converted to a room. The shower attachment leaked very loudly the entire time. There were NO visits for towels and toilet paper restock. The room was dark, dingy and depressing.

Dear Westin Riverwalk, We loved your hotel, but most of all we loved your staff -- Bri, Jacob, James, and Jenny! (Kenny). They were so welcoming, kind, and professional. Seeing and meeting them on all three days we stayed there, everyone greeted us with a smile and positive attitude, and their service was spectacular. We cannot say enough about the staff! It is a testament to the management that your staff really enjoys their job and treats the guests so well! Thank you so much! We also really enjoyed the hotel, the location as it was perfect, and the overall feel of the hotel, rooms, and much more! Plus, even the Valet staff (run by a woman --sorry I don't remember her name) was on time, punctual, and positive. Also, the front desk staff had the same positive attitude. Kudos to The Westin Riverwalk. It was our second stay there, and we will be returning there next time as it is starting to feel like our home away from home!

Colby is such a rockstar! He made me feel like part of the family. Colby is a great ambassador for the brand and makes me feel confident that I’ve selected the correct brand for my hotel loyalty.

Colby was simply amazing but I know that Bri was horribly rude. I would come back if I knew she wouldn’t be there and Colby would handle thing.