The Westin Riverwalk, San Antonio

I attended a conference at the Westin Riverwalk. Due to my own mistake, I had my conference items sent to the hotel on the wrong date. David at the Westin was awesome. He worked with my company to have the package sent to me even after it arrived at the Westin after the conference. I appreciate the customer service and how they worked with us to make sure the package was delivered correctly!!! Thank you David!!!!!

Amanda was 100% comprehensive with a problem I had: a package that I ordered was opened and stolen by someone at the front desk.

Pillows were extremely unpleasant. I ordered a package from Amazon and the day I checked in and asked for the package a small stature woman with black short hair and asian like features gave me my package but it was just an empty bag that showed it had been opened by someone. When I asked to check the cameras or ask security this woman told me that she wouldnt do that because it wasnt possible and that the package was surely opened by Amazon. She started treating me condescendingly and rude so I told her that I wanted to speak to someone else and she just left. A woman named Amanda told me she heard how the other woman had spoken to me so she apologized and told me that she would submit to my room a credit for the value of the package that was stolen so that I could spend it in room service. I had to order and pay for my package again and when the second package arrived the guy from the front desk told me that he didnt know about any packages and that he didnt have the phone to contact anyone so this only made me believe more that the first package was surely stolen by someone at the front desk. I sat down and waited for someone else to help me and a guy which I dont remember his name asked me so I told him everything and told me he was really sorry about all the trouble and that he would call my room when he found my second package. Later my second package was handed to me by this second guy that seemed to me had the same level of authority that Amanda had. We were checking out very early so we asked the room service guy if we could pre order breakfast to go and he told us no problem but later on he came back and told us the guys from the front desk didnt allow it so this summed up to the problems with my packages made my stay somewhat unpleasant all because of the people at the front desk.

- Valet costs $71 and took 30 mins to get my car - Front Desk agent did not walk me through onsite amenities or area recommendations - Hotel decor was clean but very dated - Bellboys were rude Probably the worst Marriott experience I've had. Not a horrible hotel. Just a very very very subpar hotel thats a bit pricey.

Nice hotel. Very comfortable room. Good bed and bedding. Great location on the Riverwalk. Only one minor complaint is valet parking was $67 per day. You can public park across the street for less if you want.