The Westin Riverwalk, San Antonio

While I did not stay there the bar, ambiance & appetizers were Maganimous! Location is 2nd to NONE!

I spent nine nights at the Westin Riverwalk this February and found it to be clean, quiet, and a good value. The hotel is situated on the Riverwalk, and I had a small balcony overlooking the river. It is located away from the noisiest parts of downtown San Antonio, which makes for peaceful nights while still being within easy walking distance of all that downtown SA has to offer. The hotel offers valet parking only, but there are two public parking garages across the street that provide more affordable options.

We loved being able to get right on the Riverwalk. The hotel was beautiful.

The pillows were not comfortable for me--too thick.

Overall hotel is beautiful.

Elevator wait at checkout...long line, walked down 10 flights of stairs with luggage!

Location and room was nice

Wait times for car valet, overpriced parking, not having my reservation perks like breakfast, staff asking me to do what they should have done, given that my details on the reservation were correct. No apology. Seems like they couldn't be bothered with anything. Customer service was therefore, terrible!

This Westin is comfortable and reliable. I have stayed here three times across the last 26 years, and every time has been an enjoyable, relaxing stay. The hotel could certainly use some updates -- I'm not sure much has changed over those years. However, it is a well-run and convenient place. The location is terrific - right on the Riverwalk and walkable to everywhere downtown. The parking is expensive -- consider using the lots across the street -- but the valets were always available if that is your preference. The lobby remains a relaxing and cozy space, with views out to the river. The staff was across the board polite and helpful. Our room was well cleaned. We had a balcony room facing the river and I'm glad we did as that area of the river is quite peaceful. The room furniture is comfortable, but seems old and requires some refreshment. The same goes for the bathroom and the fixtures, closet etc. -- they are all fine, but seem to be the same as the last couple of stays here. Some investment in the property by the owners would be warranted. Overall, this is a really good choice for downtown San Antonio.

Your staff from the beginning were very welcoming to include good idea of valet parking! It's was great! Rachad, Jay M, Chance, thank you for your quick kind help! Happy Easter! Rose Bitoni

Jake, Jay M, Chance, Joe, Dre Rachel Excellent job and super friendly!! thank you 😊

Service is great with valet service ! Jay, chance , Rachael and Issac are awesome !