Mercure Sydney Blacktown

bed to soft.. like sleeping on jelly. Blanket was just a folded queen blanket and there for too hot and just having a sheet was too cold

this is the unedited feedback provided to the mercure blacktown. "we have previously stayed at this hotel & this stay was not satisfactory due to the room & a staff member. on entering our superior king room the king bed (which is 2 single beds pushed together) one side of the bed was pushed up against the wall. went to reception to check if any other superior king rooms were available & after a quick 2-3 second search was told that none were available. but the king bed in room 110 was 2 singles pushed together so we'd imagine this was the same for all 143 rooms in the hotel. the staff member told us that it would be fixed in the morning. so in her mind it would be okay if the person who slept near the wall had to do a forward somersault or army roll over the person sleeping on the open side to go to get out of the bed. hmm... caring staff. we rearranged the room to enable access to both sides of the bed. we shouldn't have had to do this. did the hotel staff not know that the room had a booking? we also found that there was no hand towel in the bathroom (2 towels, 2 face washers & a floor mat only). no shower cap (maybe a shower cap isn't included?). the refrigerator, turned up to maximum cooling, doesn't appear to work & the cupboard it was in was quite warm. the safe displayed low battery so couldn't put any valuables in there. awful, pitted plastic cups to drink out of (maybe get some crockery). the tv had to be turned up to maximum (level 60) to hear it. the first night was extremely noisy with a sound like waterfall. don't know where the sound was coming from but it appeared to be in the hallway near our room door. there is no info that a normal hotel would include like attractions, places to eat, how to operate the air conditioning, tv etc. on the day of checkout as we were lying in bed about 8:45am we heard a tap at a door. we thought it was in the hallway & then another tap came & then a 3rd tap & we pushed on the door to prevent it being opened as we heard the door being opened & ourselves exposed in a state of undress. why did this happen as checkout is 11am? aren't hospitality staff given a list of which rooms are still occupied? also wanted an icecream from freezer in reception was refused as the hotel doesn't accept cash!" we wouldn't stay here again due to the uncaring attitude of the staff & the really ordinary "superior king suite" we had to re-arrange to enable access to both sides of the bed.

The housekeeping staff were very polite throughout our stay, and the room was clean and tidy as always. The lady who assisted us at checkout was extremely friendly and made us feel genuinely welcome

The convenient location is one of the main reasons we continue to stay here. While the rooms themselves are quite comfortable, I feel the bathrooms are starting to look a little dated, and some updates would enhance the overall experience and value for money

Staff were great. Everything was very easy and staff were kind and understanding in very difficult circumstances.

Staff very friendly Clean room

Nothing

good location

heater did not work. staff ghosted me when said would come back. Not clean, hair and grime from previous guests in bathroom, sent video to manager.