Hotel de la Cité Carcassonne - MGallery Collection

I got a upgraded room and it's a suite. The room was really wonderful.

Visited with my wife for three nights. Really wanted to like this hotel as it is in a magical location and itself is very beautiful and classy. But the experience fell short of expectations. Wifi was a nightmare because it never connected. Only way to connect was through the TV via a QR Code or website but it never worked. My complaints to the front desk basically fell on deaf ears with the refrain that “the technician” would handle. Seemed to be a hotel-wide problem. Mentioned it again at checkout but no offer of credit or even an apology. Also, had room service that gave me a 30 Euro bland steak and fries that was not properly cooked or rotten as it made me violently ill the entire night. Hotel staff also was not friendly and generally cold in disposition. For $400 per night this was not worth it.

Very clean. Excellent service. High luxary. Right in the heart of the castle city. 20 minutes walk from the outside city. Everything was A+

The hotel itself is in an amazing old building, and the room was very nice - with a shower, a separate full-size shower, a separate WC, and a dual sink. The only disappointment was the bed, which we did not find particularly comfortable. Otherwise, everything was excellent. The medieval city of Carcassonne is tiny - you can walk from one end of it to another in 5 minutes, but this hotel is away from the noise of the low-end restaurants . . . and it contains its own amazing restaurant, Le Barbacane. We recommend trying that restaurant. We visited the city in February, for Valentines. It turns out that quite a few shows and restaurants are closed because it is the low season. That means that there are fewer people, but it is a trade-off to consider.

Es un hotel bonito, cómodo, buena atencion del personal.

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

It is and amazing place full of history and elegance

The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.

Perfectly located with a magnificent staff

This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.