Dan Panorama Jerusalem Hotel

Close walk to everything but not in the middle of all the chaos. Room was large and comfortable.

NA

I was promised by the hotel manager on duty and junior staff members a FULL REFUND for the time that I had pre-paid and DID NOT stay in the hotel due to a payment issue I had. The hotel demanded an additional 1000 shekkel upon my arrival after paying in full upfront - due to Vat which was never mentioned in the booking process. We agreed that I would vacate and get a refund for the nights I did not stay over. I paid the Vat under duress for only the ONE night that I stayed over and I promptly moved out. I have emailed Booking.com and the hotel for my money back / refund for the nights I did NOT stay over and instead I received a communication from Booking.com to state that the hotel denied my refund which is what they promised me would NOT happen. This is unethical and dishonest at worst and bad service at best. Meantime I have sent multiple emails and I am still waiting for a refund.

הכל

הכל

Food is excellent. Room was spacious by Israeli standard. Elevators were very good. Location is perfect for walking to the Kotel or bussing to the center of town. There is a shul around the corner (Ohel Yitzchok) if you need it.

Shabbos meals were expensive but within the norm for Jerusalem.

The staff at the reception were very good:John,Oded and Saloom!!