DoubleTree by Hilton Hartford - Bradley Airport

Great hotel.

All good

Stay was ok

The hotel was a dump. My ac would not cool off during the hottest day of the year. The room smelled of smoke, and the room lighting was dark. I have tried to contact the hotel manager several times, but she won't return my phone call. Don't stay here.

I wish the room was more updated and cleaner. There was hair all in my bathroom. It was a good stay though

Got stuck here when my flight was cancelled due to weather and the airline put me up here. A group of us was told multiple times a shuttle would arrive in 10-15 minutes, when it took 25 from the first call. This wouldn't have been a problem if it wasn't 95 degrees and muggy out. Three people working the desk got people checked in fairly quickly even though they said the hotel was full. Got to my room and found it was 78 degrees in there. I understand they were trying to save electricity, but it still wasn't pleasant to arrive to. The AC was rattling when I got there around 8 PM- turned it off, changed the temp, gave it time.....but it didn't stop rattling until 11:30 PM. While I was trying to fall asleep, the front desk called twice and texted me to ask what room I was in. Apparently they checked me into the wrong room, then put it on me when they tried to check someone else into a room they thought was empty. It was a really nice touch as I was trying to sleep through the rattle in a very hot room. The next morning I woke up, threw the blanket off me, and found what I'm telling myself was coffee stains on the inside of the comforter. All of this just made an obnoxious and inconvenient night that much worse. Pros: -Greeted as a Hilton Honors member even on an airline reservation -Cookies available from the warmer at check-in (allergy-sensitive cookies available) -Mattress and pillows were comfortable -Great water pressure in the shower (I don't take this for granted) -Good cable TV channel lineup -USB-C charger on the table lamp Cons: -Didn't know what room guests were in and then called and texted multiple times to clean up -Plaster on the ceiling was falling off and other spots had clearly been patched -The AC rattle that didn't end (or cool the room) -Stains on the comforters were the cherry on the sundae There are much better hotel options, even in the Hilton family, within 2 miles of Bradley. Can confirm from personal experience that they would be a better option.

Staff was extremely friendly and the room was very clean.

This hotel is disgusting. The room smelled of smoke and the air conditioning didn’t properly work during a heat wave. I left a message with the early clerk and tried calling Yvonne Deangeloi, the manager, but I have not heard back after two days.

Shuttle responded promptly for airport pickup at 1:30 AM. Quick check-in, nice room, good breakfast.

Hotel is close to the airport, staff is very friendly. Shuttle personal is great and very helpful. Room is not upto date and a/c was very noisy, it was difficult to sleep because of it.