Granada Apartments Queen's Promenade

The apartment was equipped with everything we needed, and the location was very convenient for us. The WiFi was reliable, and when we requested an extension lead, one was dropped off for us, which was great. It meant we could watch the darts final, so we really appreciated that assistance.

I didn’t appreciate having to pay a £200 deposit for a one-night stay as a young family just after Christmas. This was something we hadn’t factored in when booking the property, and I nearly missed it when booking; fortunately, we had the money, but I can see how other families might be deterred. The flat itself showed signs of wear; for example, the kitchen floor needs replacing, there are stains on the walls, there are pen marks on the curtains, damp in the corner of the windows and it could do with a freshen‑up. That’s where I couldn’t understand the deposit aspect of things. I didn’t appreciate the layout of the main room; I felt the kitchen could have been designed to provide more space within the living quarters, and it felt cramped. I had read reviews regarding the sofa bed prior to our stay. My partner and I slept on the sofa bed while our daughter slept in the main bedroom, and I have to say it was one of the worst nights’ sleep I have ever had. Leather and sleeping don’t mix well, and the sofa bed is dreadful and not comfy. We didn’t have an under‑sheet, unfortunately, as it was too late to request one by the time we realised, and the pillows were dreadful. The points I have raised are constructive; I expect you won’t change anything because it’s your business model, and it works for you. I personally think, with so much choice in Blackpool, I wouldn’t return, and the only reason would be the deposit aspect.

Perfect location, just the right distance from the centre, looking out onto the beautiful coastline! Couldn't be happier with this location or the apartment and Sarah who I mostly dealt with, was just so helpful with the booking process, from start to finish and even gave me a courtesy call to check we had everything we needed and was there anything else they could do for us, the penultimate day of our stay. You can tell Granada take pride in their properties and take care of their guests, thankyou everyone at Granada!

I would have rated 10 stars, with one small exception of noise from the apartment above. Depending on the guests staying above the apartment (we had three different guests above us at different times, I believe), you can hear footfall at times, if guests aren't as considerate or self aware.

Great View from the apartment. Easy access to a nearby Tram Station.

The radiators were all off when we first arrived so the apartment was a bit cold!

Apartment was very spacious and comfortable. Customer service was outstanding. Tram stop right outside of the apartment which was great.

Only thing I would suggest is a few more baking trays for cooking when wanting to eat in.