Susanna Inn Machu Picchu Hotel

We stayed in this hotel because it was part of our 2 day 1 night trek to Machu Picchu. It was allegedly a 3 star hotel but the standard was well below other 3 star hotels we stayed in in Peru. The whole hotel was really basic and minimalist without any real comforts and felt like a hostel. After the day trekking up to Machu Picchu it wasn’t the oasis of comfort we hoped to arrive at. Our room was very small and looked out onto the road and train track. Luckily the trains stopped early and we actually found it very quiet and easy to sleep. The room and bathroom were clean but very basic and small. The amenities consisted of two small bars of soap and two small sachets of shampoo. There weren’t sufficient towels when we arrived but on asking at reception they sent up more straightaway. The fixed hairdryer in the bathroom didn’t work but again on asking at reception they produced another hairdryer straight away. The room felt slightly damp the whole time and the towels didn’t dry overnight. The shower worked well and was nice and hot. The sound proofing in the rooms was not up to the standards of other hotels we stayed in, we could hear hairdryers and showers being used. The breakfast was pretty basic; bread, cheese and jams were put on your table and they cooked you eggs if you wished. There was also some fruit and yoghurt as well as orange juice. The staff and owners were all very friendly and I suppose the main issue for us is that we are used to better rooms and facilities. We looked longingly at the Casa Andina Standard hotel along the road which is also a 3 star hotel but looked so much nicer.

A simple 3-star hotel operated by a kind family. They treat you like family. The breakfast is simple but delicious. Rooms are simple, but clean. Beds are firm, but not over the top. They did our laundry for a small fee, offered extra water bottles each day, and had great advice. There was a small challenge with the hot water on day 1 and they were apologetic and kindly gave us free drink coupons at a great local restaurant. Really nice home-away-from-home feel. The river views from some of the guest rooms and the breakfast room are epic. Close to the train and bus stations. Highly recommend!

This was well recommended by the agent. It is an adequate overnight stop but I would not recommend more. One side is on the train platform so noisy trains and building shake ! The other side is on the river which this time of year is VERY LOUD. The rooms are compact with minimal extras. The (satellite) TV did not work. We were told it was because of the weather but the one in reception was working fine. The breakfast starts at 0500, good for the sunrise trip to Machu Piccu but is very minimal. Only hot is scrambled eggs. Stale bread rolls with 2 slices of processed ham and 2 of cheese between two. They had decaf coffee👍 and freshly squeezed quite sour orange juice. There is only table service, no buffet and no cereals. No AC but wasn’t needed.

Warning! Do not book at this hotel through external providers like Expedia, Booking, etc. These platforms offer lower prices, and upon arrival at the hotel, they don't assign the room as described, and they don't include services like breakfast, which was also supposed to be included. The hotel staff claims that the price is too low and that we should get a worse room. They also mention that they've had problems with these platforms before. The hotel management laughs in your face. The worst experience in South America.

Nice place and nice view from my room. Very clean

Quick stay for Machu Picchu! Check in was easy and our room was available early. They gave us the wrong room at first but quickly fixed and put us in a room with a river view. Breakfast was wonderful and location was wonderful. Staff was super nice and helpful. They held our bags in a safe room while we adventured our last day.

Great location overlooking the river, amazing views and a clean, comfortable room. The hotel is very close to where the train drops you off. Friendliest, most helpful front desk person I have ever encountered. I asked the front desk man, Willie, for directions to the office where I could buy a bus ticket to Machu Picchu and if he could recommend a guide. Willie actually walked us to the ticket office and recommended an excellent guide. The room was a good deal for the price and the included breakfast was delicious. I will stay here next time I come to town.

Love the room view ti the river and the breakfast, delicious! For one night is perfect.

The breakfast is great !! And also the services

Our stay at the hotel was decent. It is very basic with a need for some fixes and renovation, but it works fine for a short night before visiting Machu Picchu. The staff is very friendly and accommodating. Breakfast was very good and starts early. You can also leave your bag for the day as you visit Machu Picchu.