Hampton Inn Muskegon

Very attractive lobby

I travel with two dogs. I was suprised to get charged $75 for each dog.

Great hotel

I recently stayed at Hampton inn Muskegon on 3/22/25 - 3/23/25 and had an extremely unpleasant experience due to a BED BUG INFESTATION. I woke up with multiple bites (see attached photos). I immediately reported the issue to hotel management, but their response was dismissive and unhelpful once I FINALLY got someone to take my numerous calls. They did not offer a refund, and I was left to deal with the discomfort and potential risk of bringing bed bugs home. This is completely unacceptable for a hotel that should prioritize cleanliness and guest safety. I had to spend time and money treating the bites and ensuring I didn’t carry the infestation home. I strongly advise future guests to STAY SOMEWHERE ELSE. I also urge Hilton to take immediate action to resolve this issue and ensure it doesn’t happen to others. I hope this review serves as a warning and prompts the hotel to take hygiene and guest concerns seriously.

I recently stayed at Hampton inn Muskegon on 3/22/25 - 3/23/25 and had an extremely unpleasant experience due to a BED BUG INFESTATION. I woke up with multiple bites (see attached photos). I immediately reported the issue to hotel management, but their response was dismissive and unhelpful once I FINALLY got someone to take my numerous calls. They did not offer a refund, and I was left to deal with the discomfort and potential risk of bringing bed bugs home. This is completely unacceptable for a hotel that should prioritize cleanliness and guest safety. I had to spend time and money treating the bites and ensuring I didn’t carry the infestation home. I strongly advise future guests to STAY SOMEWHERE ELSE. I also urge Hilton to take immediate action to resolve this issue and ensure it doesn’t happen to others. I hope this review serves as a warning and prompts the hotel to take hygiene and guest concerns seriously.

Great receptionist , long breakfast hours and marvelous pool

Clean, comfortable, convenient. They served breakfast an hour ahead of their regular service hours in order to accommodate the bowlers who traveled for State Championships.

The carpet was dirty as well as the floor in the bathroom. It smelled. And doors were warped. Our heat didn’t work just blew out cold air. All they could do was give us an extra blanket. That didn’t help at all. In the morning the thermostat said 59.

Property is very dated and just not clean. Doesn’t feel super safe.

Not far from restaurants the location close to things

Never any breakfast available always gone. Bathroom was not cleaned well room not very clean no TV remote in the room had to wait an hour for one to be given to us.. hair in the shower... very unsatisfied