Quality Inn Florence Muscle Shoals

Hotel is rundown. Front desk woman acted like it was a chore to speak up and clearly. It was late, we were hot, tired, and dirty from the ball field all day. All we wanted was a clean place to lay our head and a hot shower. Our impressions: paint peeling, furniture worn and stained, lobby smells strongly of chemicals, walking down hall in this NON-SMOKING hotel the stench of cigarette smoke was so strong it made our eyes water. Once we got to the room it took a bit to get in because the card reader was malfunctioning, got in the room and first thing, we noticed was the door stop completely ripped out of the wall, then the bed looked like someone had just crawled out of it and there was blood on the cover piece at the foot of the bed. I glanced in the bathroom which looked ok but the bed was where it ended. We rolled our cart of belongings right back to the lobby and asked for a refund. Since we paid cash (note to self: don’t do that again) they couldn’t access the safe to return our money and asked that we return the next day for our refund. Since we had to be back the next day that wasn’t too much of a deal but if that wasn’t going to be the case I would have been more upset about it. We then had to drive almost 2 hours back home for the night because there were no rooms available within an hour. Then we had to turn around the next morning and go back. Overall frustrating and disturbing experience.

I would say the hotel was okay/decent. It definitely could use some updating in the rooms. The lobby and breakfast area seemed to be updated but the rooms were not. It was a comfortable place to lay my head for the evening.

Dirty, in need of repairs. Outlets too loose to hold plugs. Damp. Smelled of marijuana smoke.

My keys would stop working I stayed for 5 nights and twice a day I would have to go down to get my keys redone for the room, and a few of the desk people would have an attitude with me over it and the person in the room next to me and my kids where very disrespectful and would have their door and wide open when having sex and would yell at my kids for laughing or crying and there were a lot of people outside smoking weed in the lobby, elevator and second floor with rink of it was like that the first 3 days

The hotel just looks like it needs to be upgraded or at least a coat of paint. The staff where helpful but did not seem to be “into” their job.

Check In staff was very rude upon arrival. Hallways have a sour smell. Room was clean but outdated. Will not stay here again.

The sheets had reddish brown stains on them, and there were handprints all over the headboard. The tv was hanging crooked on the wall.

This hotel was the dirtiest place i have ever stayed in.

This is an example of owners taking in money and not reinvesting it back into their property to keep it clean and properly maintained. Even the elevator is way past its inspection. This hotel was the worst hotel I ever stayed in. Very dirty and run down. Poor ownership thats for sure.

Staff was rude and unconcerned with our needs. They blew off talking about my keycard not working so they could finish their phone call to a friend. The room was mediocre at best. You can hear everything from the hall. The hallway carpet is squishy, outdated and nasty looking. 1/10 worst experience I’ve ever had at a hotel and will be sure never to stay here again.