Quality Inn Florence Muscle Shoals

The area around the hotel has lots of restaurants and retail stores. I was issued a key to the room and when I walked in, there were bags and luggages belonging to someone else in the room. I took them to the front door and receptionist said she would take care of them. I walked back in my room and in the bathroom were used bar of soap and a wet wash cloth in the tub area. I had to leave the room for an offsite meeting. When I came back later in the evening, the key to the door of my room would not work. I had to walk back and forth from my room to the front desk 3 times because they would reset the key but it did not work. When I finally got to enter my room, I have noticed that the beddings have been sat on and ruffled. Seemed to me that the owner of the bags/luggages that were in my room came back looking for them and took the liberty to sit on the bed. When I took the bags/luggages to the front desk earlier in the day, the receptionist told me that they have made a mistake to give my room to another guest but that they have moved the guest to another room. Evidently, the key that they issued to the other guest still worked to get into my room. About the cleanliness of the carpet in my room - I had to wear my shoes the whole time in the room because the carpet left black dirt stains on my soles just by walking on the carpet for a minute. I wiki never rent a room from this hotel. There is Holiday Inn just next door from this hotel.

Staff and facilities were amazing. Highly recommend

Shower did not work and my credit card has been billed wrong for the rooms.

The room was not the cleanest from the walls and the bathroom and the staff was not briefed on how to handle a tornado and what the guests are supposed to do.

Needs maintenance and breakfast is cold and bland

It was quiet and clean. They forgot clean towels and to make bed one day. Breakfast eggs and biscuits were cold to like warm. Sausage was hot and good.

Blood stains on sheets. Dirt caked on the floor in the bathroom. Outlets don't work. Construction workers staying on the property (they were “cat calling” at me as I walked by) and there is no parking because their construction vehicles are oversized so they are double parked. They parked up front so guests not on the payroll had to park far away. Don’t let the discounted price lure you in- DO NOT BOOK HERE! It’s absolutely terrible. It’s a real Quality Dump!

Rooms have gotten worse in the last year. Mold smell in room from a/c unit. Doors falling off hinges etc.

Everything was perfect.. only complaint had was that after checking in i noticed that there were small blood stains on the top blanket on the bed. Other then that 10/10

Very clean