Holiday Inn Express Cleveland Downtown by IHG

Breakfast had a lot of options and the people working in the breakfast area were very helpful Location was great Always somebody at reception Rooms are really big and no carpet! Comfortable bed

Building is historic and old but not well kept. They could invest some in bringing it back to life. One night there were people having a party in one of the rooms.

Location

Didn't replenish coffee in eoom

Great stay

It was all good

Privacy

The staff at check in,the lack of communication and information. The boarded windows and the toilet made noise all night

Downtown

The location was amazing! The valet attendants were fantastic & very accommodating.

The room was dirty; not trash dirty but dusty dirty. For rooms with hardwood floors you would ensure that a duster was at least ran over the floors. The night stands were dusty and the tv stand was sticky and the lamp on the desk was busted like someone threw it across the room. The bathtub drain was the worst part of the whole adventure. Naturally I rinsed the tub prior to taking a bath for the water to talk forever to drain and once my bath was started the drain would randomly pop open and begin to drain.

The hotel looked very nice, friendly staff, ok breakfast and bed comfortable. However, I had to go search for a working ice machine in the hotel. After spending close to $200 for one night, this is very unacceptable and crazy.