Holiday Inn Hotel & Suites Overland Park-West by IHG

The main desk person, Ryan, was very amicable and helpful.

The morning person, Kennedy, was not as friendly and short with her answers. No conversation. The bathroom vent has a lot of dust and lint. There was a big lint. The fridge wasn't cold enough and no temperature setting to increase or decrease.

Se supone que en mi reservación tenía el desayuno incluido y resulta que no, me cobraron los desayunos desayuno mi familia, eso es lo que no me gustó

Great motel, staff pleasant when we arrived. Clean comfortable beds!

Great motel, staff pleasant but stayed 2 nights for NASCAR race got a call after the first day saying we had to check out. Told them as we were told when we arrived she confirmed 2 day stay they said to stop at the front desk we did showed proof of the confirmation of 2 days. The guy fixed it when checking out they wanted to charge us again for 2 nights. No way we had to show our confirmation again and they seemed confused. But finally agreed to not charge us for 2 more nights. Very frustrating when we were trying to enjoy ourselves.

Clean, good condition, updated

Nothing

Staff were very friendly.

The tub was strange - it had stains or damage from using something that took the coating off the tub. We were too scared to use it that night. The room was lacking in some cleanliness and could have used a more thorough cleaning before letting guests in.

Friendly staff when checking in and out. Very lovely lobby. Room was a good size

Curtains need to be replaced and need to attend the shower head. It was loose and sprayed water everywhere. We had to tighten it up just to get it to work. The Fan in the bathroom didn’t work so taking a hot shower the mirror would fog up. Didn’t care for a room by the stairs and housekeeping storage room. Was pretty active