Freepoint Hotel Cambridge, Tapestry Collection by Hilton

We had a very good stay at the Freepoint Hotel Cambridge, especially for the front desk team! Kayla was just wonderful always smiling and even keeping for us our favorite candy! Raven, Angel, David, with Kayla were very friendly and professional! They all did a great job and we are thankful for that! The hotel is well located, not in downtown Cambridge, but its quite and with some shopping and a Whole Foods and a Traders Joe very close by. There is a hotel restaurant which we tried only for breakfast. We needed decaf coffee and they dont serve it, but there is a Starbucks inside the hotel and they do serve decaf, so that was our breakfast place every day, service is good and their employees were kind and professional. Housekeeping did also a good job, you need to place the Service green card to have service every day. Isabel was very nice and friendly. The Freepoint needs a little update on some of the areas, and on the bathroom floors, but everything looks very clean. Don’t forget to try their afternoon cookies, just baked and still warm, they were delicious! Will stay again at the Freepoint Hotel Cambridge for sure!

Had a great stay at the Freepoint Hotel in Cambridge! Easy walk to the Red Line, Starbucks attached to hotel and Dunkin across the street, plus a CVS, Trader Joe's, and Whole Foods right there. Wanted to shout out a thank you to Tim, Lea, and Kayla! I left my nice coat in the lobby after dinner and the next morning they tirelessly worked to find it for me! It was cold and I needed it! Thank you for a great stay and for all of your help!!

Location was convenient.

Disappointing stay overall. The staff were consistently rude, unhelpful, and lacked basic customer service from check-in to checkout. Simple questions were met with dismissive responses, and there was no sense of hospitality at all. The hotel itself is decent and fairly clean, but the beds were uncomfortable, which made it hard to get a good night’s rest. While the property has potential, the overall experience fell well below what I expect from Hilton standards. Unfortunately, I would not stay here again.

-The location was good -There was a nice walking path nearby

-The heater did not work and blew cold air only -The view was awful-1st floor parking lot outside -Our room was not cleaned despite asking three different staff members -My car was damaged in the parking lot during the night by someone that swiped into it