Freepoint Hotel Cambridge, Tapestry Collection by Hilton

This was my first time staying at this hotel and will unfortunately be the last when I travel to the area. First of all the service was great, for the most part. The women at the front desk who worked both in the morning and evening were very nice and helpful. I had to check rooms due a cleanliness issue with the sheets and couch, however after bringing it to the attention of the front desk, they handle it quickly and provided me with a nice clean room to move into. Another lady who work the breakfast one morning was also fantastic and had great service and energy. However, upon check out, the man who worked the overnight shift was quite rude and unhelpful. I came to the desk to check out and review my final bill before leaving. When asked if I could receive a printed receipt, the man refused and said my bill is not final. I told him I would be checking out today and will not charge anything else to the room. The man became snarky and said we cannot print a receipt because we don’t know what could be charged to the room after checking out. I stated that it didn’t make sense since I am checking out now, and only once I told him the front desk workers yesterday were able to email me a receipt no problem, he finally decided to print one for me. Before handing me the receipt, he wrote multiple times all over the paper “Not Final”. I did have a few questions about the bill, but because of how snarky and unhelpful the man was, I decided to leave since we had a flight to catch and didn’t have time to deal with him. Other guests came to the front desk with similar requests and I saw him treat them with the same attitude as well. Overall, the stay and service from everyone else was great, all issues were handled quickly and efficiently, it just the poor customer service from that man left a bad taste in my mouth.

Stained couch, pillows and carpets. Dirty q-tip on floor in the bathroom and hair in the shower. Also $25 to park your car

Well mannered staff, Kyrone and Caesar were very hospitable when it came to accommodations. Definitely will be back.

Property was nice & updated, everything was nice & clean. Front desk staff was friendly & efficient

The $25 parking fee was not announced anywhere in the reservation, little steep for that location. House keeping showing up in the room before 10am was a little intrusive

I liked the cleanliness and the friendly staff. Supplied us with everything we needed.

Paying extra for breakfast. The parking I understand though. Also the inability to hook up our Switch to the TV and the amount of restrictions on it in general.