Mandalay Bay Resort And Casino

We had wonderful time in Vegas. Mandalay Bay was our hotel. Staff was great and rooms were wonderful. Acces to tram allowed us to get around strip easily.

Mandalay Bay Casino in Las Vegas offers great accommodations and outstanding restaurants. Monorail to center of strip is readily accessible.

I recently stayed at Mandalay Bay and had one of the most disappointing customer service experiences I’ve ever encountered at a hotel of this level. My room and check-in process were fine, but everything changed when it came to check-out. At check-in, I informed the front desk that I needed a late check-out and was willing to pay any extra charges. The staff member told me everything was “all good” and never explained any limitations, procedures, or follow-up steps. There was no warning, no clarification, and no communication from the hotel that my request could not be honored. On my check-out day, without my knowledge, the hotel checked me out at the normal time. I did not receive any calls or voicemails. I was in business meetings all day and only learned about the issue when an employee named Edwin knocked on my door in the evening and told us to leave immediately because a VIP guest was waiting for the room. It was shocking and unprofessional, especially because I had requested late check-out in advance. The worst part of this experience happened at the reception desk. The staff member who handled my check-out issue was dismissive, impatient, and refused to listen. Instead of trying to understand the miscommunication, he repeatedly blamed me for “not knowing the hotel policy,” even though I clearly followed the proper process by informing the front desk at check-in. His tone and behavior made me feel disrespected, judged, and singled out, especially when I was trying my best to communicate despite a language barrier. Rather than helping to resolve the problem, he threatened to “get the manager,” spoke over me, and even implied that I had deleted phone calls and voicemails—which is completely untrue and extremely unprofessional to accuse a guest of. If the hotel expects guests to follow specific late check-out rules, then the staff must clearly explain them instead of ignoring requests and then blaming the guest afterwards. No guest should be kicked out of their room without proper communication or treated with such disrespect at the front desk. This experience left a very negative impression of Mandalay Bay. I usually stay at The Venetian or The Cosmopolitan when I visit Las Vegas, and after this stay, I will return to those hotels where the service is consistently professional and respectful. Mandalay Bay needs serious improvement in staff training, communication, and guest relations.

I pride my self staying at MGM resorts and I stay at all of them from Excalibur to MGM and I always receive excellent service from all of the departments weather it be front desk, concierge and or housekeeping. I have never stayed here at Mandalay Bay and I was very excited due to the excellent service I’ve received in the past from all of the MGM properties so I was very upset and underwhelmed by the lack of great customer service I’m used to receiving especially when regarding my safety. I did not like I did not have a deadbolt on my door and the door itself was missing a faceplate and I was able to see the battery I let front desk know and the women I spoke with Kim when speaking to me felt like she wanted nothing to do with me and said she’d send someone to my room and we were there 3 nights and 3 days and nobody ever came to our room.

Our experience in Las Vegas was already off to a rough start. Our first hotel lied to us, couldn’t make keys to our room, and ultimately left us with no place to sleep. Exhausted and stressed, we went to Mandalay Bay hoping things would finally go smoothly. At check-in, the reservationist looked us in the eye and told us she had a room for us and could add one extra night. Based on that assurance, we immediately booked the rest of our trip that night through Priceline. Only after the booking was finalized—and non-refundable—did she return and say she actually couldn’t add the extra night after all. Had she told us that upfront, we never would have booked the other nights via Priceline. Which she alap said would give a better rate than she could offer. Instead, we were left panicked and unsure where we would sleep, and for a moment we genuinely thought we might end up sleeping in the lobby of Mandalay Bay. When we asked for support, management offered nothing. We were told there was “nothing he could do,” despite the fact that the issue came directly from his employee giving us incorrect information. No solutions, no effort, no accountability. The only person who helped us that night was a kind woman at Resorts World, who—despite not being affiliated with Mandalay Bay—took it upon herself to call multiple hotels until she found us a room. Her compassion was the only bright spot in an otherwise miserable night. We would have happily stayed at Resorts World if we hadn’t already been financially committed to Mandalay Bay because of misinformation from their staff. After everything we went through, Mandalay Bay’s lack of honesty and complete unwillingness to help was incredibly disappointing. We expected far better from such a major Las Vegas resort. So we are staying here currently because we already paid for it.

SMOKERS WILL LOVE THIS… The smoke is everywhere in the casino. They must’ve turned off their air conditioning or air filtering equipment because you will get not secondhand but firsthand smoke from one side of the Casino to the other… Very disappointing that they can’t do something about it. I don’t remember it being this bad before, but if you’re a non-smoker, this isn’t the place for you.

I really enjoy the Mandalay Bay. There are plenty of things to do in the resort itself. Good restaurants and bars. Not a ton of shopping but I am not a big shopper to begin with, I normally do well in the casino there; lots of slot machines and everything is spread out so as not to feel crowded.

For the most part, I Enjoyed my stay ! Rooms were great - large comfortable with good amenities! Above all, the room was quiet - no screaming kids , extra loud TV’s, drunken morons arriving at all hours of the night slamming doors shut and spoiling the overall vibe - the same cannot be said of the New York New York ? Didn’t find the Food options particularly great ( even in the Food Court - where you get a different version of the application of the Bite Card to the Bill every time you use it in the Pan Asian Express ??? ) Citizens was poor quality food and “snippy staff”. The Hazel Cafe takes the prize for the most Surly set of staff on the entire strip - not a single smile / Good Morning/ or How are you ? from a single one of them ! They clearly don’t want to be there and have zero customer service skills . Avoid it ! Border Grill was pretty good for the Weekend Brunch - different but good - some of the dishes could have done with being hot instead of Luke Warm ! Pool ( used in September) - excellent if you can get a space - sometimes I think that the Americans are worse than the Germans for “ reserving a seat with a towel “ ?? I don’t often say this about Starbuck’s staff ( usually a 10 minute wait - even if you are 1st in the queue ! ) but the main Starbuck’s outlet staff are 1st Class / friendly and efficient! Fed ex Office - absolutely useless and totally unhelpful staff ! I won’t go into lengthy details here but suffice to say - don’t use if at all possible ! Bob Marley experience was Outstanding! - absolutely not to be missed ! The best hour’s worth of entertainment on the Strip - by a distance!

The room was very comfortable. I enjoyed our view and cleanliness. every staff we encountered were courteous and helpful.

The Mandalay Bay Resort is a great spot for couples or families. I was really surprised by the amount of kids that were there. The staff was very accommodating and attentive. It's definitely a great spot and is close enough to everything on the strip. The Tram was easy to use for transportation and very safe to ride.