Mandalay Bay Resort And Casino

If you want to be nickle and dimed for everything this is the place to stay. - Can't even use the hotel refrigerator without being charged!!! $60/day this hotel is pretty far away from most things, stay more central next time

Booked a king room, but during check-in told it would be an additional $30 a night. Water pressure in shower is terrible and water temp is either way too hot or cold. Better hotels on the strip at a cheaper price.

Excellent accommodations and customer service. Great location. Ample dining options. Would stay here again. Thank you!

It was a really nice hotel, our room was very large and modern. The entire facility was very clean there were lots of options for dining from high end to a food court. There seemed to be something for everyone on any budget. If you come to see an event at Allegiant Stadium, you are just a short walk across the bridge to the stadium. A free rail system was offered to get you from the hotel down to the New York New York hotel and back again.

Great non-MB restaurants on premise. However, the rooms here are old and tired and this place is NOT Marriott Bon Voy friendly. Elite members are not given comp 4p check-outs when they have it available. They’ll gladly let you stay a few hours extra for an additional fee though. Forgot your razor or toothpaste and looking for a front desk freebie? Forget about it; they’ll point you to the gift shop were it’s $40 for a nominal tube and a disposable razor. Service in the MB breakfast restaurants is hit or miss and the food is mediocre at best, don’t bring a customer and try to stay on schedule, 50/50 chance it isn’t happening. Bathroom toilets gurgle 24/7 and the rooftop HVAC sys will keep you awake at night. iDK, maybe they’re poised to become a Ramada Inn. Consider the W or Cosmo instead. Or the next door Four Seasons (non Marriott) for a phenominal option.

We had to check in very late ~ 1:30am and at first there was only 1 person at the front desk. The bell hop also took more than 30 mins to deliver our bags which we were waiting for to be able to go to bed. She then took the wrong ticket (the valet ticket vs the luggage ticket) which meant that the next morning, we had to spend another 30-40 mins going from one valet area to another and had to prove that our vehicle was ours. One other thing that really got us upset. We wanted some hot water to be able make our daughter's milk. House keeping was going to charge us $29 just for some hot water. We called to see if we could get a kettle (pretty standard in most hotel rooms) and were told no. My husband explained what we needed it for and the person on the line said they were going to send it and it was complimentary. When the person finally showed up 25 mins later, they were going to charge us the $29 for the hot water. We promptly rejected the hot water since it took so long and our daughter had fallen asleep. All in all, we did not have a good experience. And after we had left, I saw that on my folio, I was charged two times each day for my pet. Had to call to get it taken off and they also messed up the $100 credit that I had received from AMEX for booking through them.

The hotel was clean, comfy and spacious. The casino was clean and the machines paid well. Dealers were helpful and engaging. Great selection of restaurants! And the Michael Jackson “One” show was of the charts amazing!

Roddy (lobby) staff was horrible and they charged more than i taken at hotel room. Check-in experience was long . Tanmls f

Had a great experience at this hotel! Stayed on the 57th floor at the end of the hallway, so it was very quiet. The hotel was sold out but I didn’t hear a neighbor at all, only an occasional door closing. The room was spacious and overlooked allegiant stadium. The separate shower was nice and I liked the products provided. The bed and pillows were comfortable. Sure, it would have been nice to have a refrigerator but not a deal breaker. I also don’t love Pepsi products but found Coke products at another nearby spot and brought back to the room. Ice machine in the hallway by elevator worked well. Rarely waited on an elevator at all. Check in and check out process was smooth. Smoke smell was barely noticeable. This was my best experience at a Vegas property in quite some time. Highly recommend!

I was experiencing a wifi issue and was unable to work. Moreno H (Engineering) was able to contact the service provider and have my laptop's IP whitelisted. He was timely, courteous and genuinely concerned. Thanks, Moreno!