Mandalay Bay Resort And Casino

There’s nothing wrong with the Mandalay Bay hotel. It’s nice, clean and spacious. But because we went in December we were unaware that the whole reason we booked that hotel was not available— their award winning pool/lazy river and beach area. Without these awesome features, there’s no reason to stay there. Reason being, it’s the last hotel on the north end of the strip. So most of the time we had to spend extra $$$ taking Ubers to get anywhere. If we were located more centrally on the strip you just walk out your door and are in the heart of everything. Thanks to our travel agent @Trip Guy Travel we had an easy arrival and smooth trip otherwise. We loved Las Vegas and all the fun it had to offer. The other hotels were jam packed so the nice part about Mandalay Bay was it was less crowded. Overall, it’s a lovely hotel but the location is less desirable if you’re looking to be in the heart of the action of the strip.

The hotel was a mirage. The customer service from the cleaning staff was terrible! The customer service from the hotel and the management was terribly poor! The whole stay for one week was a Band-Aid cover-up job! Don’t be fooled by the beautiful façade! The management is only concerned with making a profit and not taking care of cleanliest and hospitality and the best manner during this day!

The room was spectacular with plenty of room. The restaurants were delicious, the White Truffles at Carama were out of this world. The wait staff and manager were so helpful and kind we canceled reservations elsewhere and ate there again. We loved the vacation and everyone was extremely helpful and friendly.

This review is for the convention center. The area was clean and had seats along the walls for people to sit and relax. The food court (although a little pricey) was convenient for grabbing a quick bite. As you walk towards the convention center, there is a view of the pool area. In the winter, not much to see since the pools are covered and it's not operational. Kudos for cleanliness and accessibility. We went for a cheerleading competition, and this was one of the nicer venues we have been to. I was glad they allowed backpacks inside the venue.

No matter where you stay nothing is perfect. What matters is that when issues big and small happen the resort goes into action to fix it. That was the case for me and let me tell you Mr. Moreno Hernandez from the Engineering department whet above and beyond with a level of service that would rival any hospitality company. Mandalay Bay Resort & Casino still values good old customer service.

Nice rooms have lots of space, shower and a tub. Very comfortable to stay at. Have a good desk to work from, have good view from rooms

Hotel was clean, not smoky, staff was very friendly, food was very good, it was spacious, it was easy to get to other hotels

The air conditioning & heat failed in our room while visiting Las Vegas. When I reported the problem to the hotel, a very courteous hotel representative arranged for immediate assignment of H. Moreno from Engineering. He arrived promptly, accurately and quickly determined the cause and repaired the AC unit. He was very pleasant, professional, neat and courteous. I enjoyed my conversation with him and my stay in this hotel.

Special thank you to guest services, we were upgraded to the “W” hotel/ resort, was so exotic, quiet, and intimate. We ate at the Seabreeze Cafe for breakfast, it was so delicious, and the service was like being on a cruise. Absolutely loved our experience! We will definitely be going back to Mandalay Bay, highly recommend!

I was able to do an early check in. The room was clean and comfortable. It was quiet on the 29th floor. Mandalay Bay is my go to hotel when I go to Vegas. I was happy that the outdoor jacuzzi and pool was open.