The Watergate Hotel

Was traveling in to meet a few clients for work. The staff went above and beyond to help me find where I needed to go, while making sure to take care of my clients comfort and tight departure timeline. I have stayed here many times over the years and I am always impressed with the cleanliness of the rooms. I can't wait to be back for something more fun.

Luxury and excellent service, on top of the premier location and unrivaled history. The cornerstone of our visit to the capital.

The staff was the best part of the stay. They were great. The rooms were nice and pretty spacious. My only reasons for 4 stars instead of 5, is the high price and the fact that the walls seemed to be paper thin. I heard everything my neighbors did. Every. Thing. And they weren’t loud people. I gratefully travel with a noise machine, but between my neighbors, the construction, and the planned fire alarm, I was exhausted. I know construction and fire alarms aren’t your fault. I’m just saying there were multiple reasons the thin walls were an issue.

Visited here for the weekend a couple weeks ago. Overall average experience. The loation is great but much like the rest of the United States it suffers from a serious issue of degradation. There was mold in the room, the curtains were barely hanging on, the night manager was an absolute pain to deal with when checking in, absolutely the opposite of Hospitable. Besides this manager, the entire staff from sky bar to valet was amazing. Just wish hotels would dial in the experience much more especially when asking for such insane amounts of money. The experience overall was surreal, the views and historical significance of the area probably saves this location. Overall a visit, hotel operations have tons of improvement to do so do not expect a luxurious experience.

I stayed for a conference and arrived early morning, had jet lagged, didn’t expect the room to be ready by that time and was willing to wait. The female receptionist was very kind and found a room that was available. (Didn’t get the name, but you are wonderful!) When I just arrived at the door, Azis at the door greeted me kindly and assisted with luggage and offered assistance to the room. He also helped me getting around the area. Truly an asset! Housekeeping service was excellent and fantastic. All my items were organized, fresh towels provided again. Asked for a toothpaste and it was delivered in timely manner. Food at the conference was delicious. All the banquet staff were incredible. Shout out to Moses-I think(Spanish speaking gentleman) who always smiles! Breakfast was great too! Sauna and Steam room were top notch as well as the pool and spa area. Definitely will come back and will recommend! The only issue was the phone in the room didn’t work, i reported to the front desk and the gentleman was very kind to offer me to fix it but I declined. Not a big deal! Additionally, maybe for guest’s items in the room should not be moved to different places. (organized is okay but not moved) - I don’t know if that is the procedure but thought to just throw an opinion. But overall, exceptional!!! I left as an extremely happy guest :)

From the time we checked in to the time we left everyone was friendly and helpful. DaRon checked us in day one and went above and beyond when welcoming us to the hotel and DC. Sammy was always helpful with the door for my wife and I and everyone has a smile. What a great hotel Thank you all

We arrived at this hotel as part of a holiday travelling round the US. Al laws well on arrival and our room seemed ideal apart from some of the ceiling lights didn’t work. When we got in bed we realised that there was a crackling noise coming from the broken lights. We were disturbed by a porter mistakenly bringing us room service which we hadn’t ordered. He apologised and a few minutes later the reception rang and again apologised. The following morning we notified the front desk of the lighting problem and as there was only one coffee mug in our room requested a second which was delivered. The next evening we had another wrongly directed room service order delivered to our room and again we received an apology from the porter and then another call from reception. The lights were still not fixed and crackling as an engineer had attended and stated he needed a new part. We had put a load of laundry in for cleaning and on the last morning before we checked out we received a call from the management informing us that as an apology for the disturbances they would waiver the cost of the laundry which we thanked them for. We left on good terms and a few days later we received a feedback request which we completed giving our honest opinion. Within a few hours we were charged for the laundry cost which had been written off and nearly a month later the hotel is still holding over £300 against our credit card even though I have written to them asking it to be released as we hadn’t spent anything at the hotel other than laundry which was charged separately

Housekeeping thorough and thoughtful

Five star stroll down Mad Men Hotel.

This Hotel even exceeded My 5star expectations.. The Hotel was immaculate.. The BEST part were The Staff.. The Spa, Room Service.. Completely Delighted with INSTANT communication for anything from Breakfast in Bed.. to a Midnight Bucket of Ice.!!