Embassy Suites by Hilton Phoenix Biltmore

Second time here. I really like this place. I grew up in Reno, and it reminds me of the best parts of desert kitsch. Staff is great, breakfast is so much better than other "Breakfast Included" places (tip the staff). The Kamby is across the street, and closer to my office, but this is my place.

The bathtub was unusable. Rather than refurbishlng it, they poured paint in it and it was cracking. I was there for 3 hot days and couldn't take a shower. Not worth paying for the room.

Awesome staff!

Beautiful, peaceful, comfortable.

Room service dishes ( not ours) were left in the hallway when we got there and remained throughout the weekend, even though I told the staff member about them.

Every room in this facility was close to everything! Beds were comfortable and rooms were a great size. I especially liked the option of checking in early for a small fee!

The only thing I disliked about this hotel was the room where we came to have a conference was quite hot. It didn’t seem like the air conditioning system worked for that room and it was hard to stay awake.

I arrived for a 4-day stay and was given Rm 301. I entered and saw that the bathtub paint was peeling. I took a pic and used the hotel app to share it with staff (Blake). He did not respond. The next day when I turned on the water the paint peeled off the bathtub. I took a pic and sent it to the staff (Luis). He said he would tell maintenance. The next day I texted Luis to see if maintenance would come. He didn’t respond. Unfortunately no one ever came to repair the peeling paint.

The staff was great. Easy check-in. The rooms are big with comfortable beds. The happy hour is very lovely with great snacks. The breakfast is fantastic. The area is safe

There are nightlights in every room/corner. There is no way to shut them off. It made it very difficult to fall asleep and stay asleep as the rooms were very lit up. If nightlights are placed in the rooms, the option to unplug or shut them off is a must. Traveling already makes it hard to sleep, to add an orb of light illuminating the rooms adds to that difficulty.