Larkspur Landing Extended Stay Suites South San Francisco

The clerks came off as unconcerned when asked anything beyond extra towels. The breakfast was hit or miss. One day nothing much next day ok. But for the the 5 days we were there they never put out juice. First day egg potatoes and milk muffing/began only. I was charged for one of my rooms on the card I used to hold even after paying for all 5 rooms. The room was changed and cost decreased but my card still reflects the higher bill As of now I am still owed. back $300+ dollars. I requested correction for 2 says/left a message. No success. I called back when came home. Noone answers so I sent an email but still no one responded. Family keycards kept having to be replaced for not working and the lobby elevator button was very hard to work. Needed some replacement of carpet in a few areas. That being said hotel was clean the the grand suites were nice in size and the lobby was nice for us to gather. My biggest issue is I had to pay for everything when I got there and yet the amount wasn't corrected on after me being there for 5 days and everyone appeared clearly unconcerned or clueless

It would be nice to know that there is a charge for parking in a vast lot that is shared by hotels and businesses. Not so much the money but the fact that is not stated when booking. Toilet was faulty with the water from tank running constantly. I advices the front desk clerk when I checked out.

Best of the best,, Thank you

Everything

Nothing

Much of the carpets were dirty, door handles were hard to open. Service by employees was good.

Check-in process was good. Noticed the toilet was not flushing and instead of sending someone to come take a look, receptionist left a plunger for us. Two days we were there, there was no coffee in the lobby. 2nd day I mentioned to another receptionist but didn't see her get up to fix the issue. There was no one in the lobby.

It’s okay, I do agree to others that said, the hotel is quite outdated compared to the rest of the hotels nearby.

Property was well maintained with comfortable beds.

Customer service was great, room was clean, comfortable, and had everything we needed