Graduate by Hilton Richmond

The need to "ask for cleaning" is trash. Everyone knows that. They dont even tell you that at checkin. Now that ive got that out...this hotel is great. There is construction which only meant a sound during the day, but it was quiet at night. The rooftop bar is amazing. The gym is functional. The area around it is great. I needed to work remotely and the lobby is essentially a giant coworking space. Just clean the rooms by default yall. Clean. The. Rooms.

Our room was not ready until 5pm on check in day which wasn’t ideal but the staff were kind and held our luggage for us. The main lobby area has plenty of seating, a pool table, some other games and a bar. Our room was okay, the bathroom walls were dirty (toothpaste splatters, hairs and chipping paint). Housekeeping never came unless summoned but they were fast to bring more towels. The beds don’t have bottom sheets with elastic and rather are just tucked in flat sheets which were not ideal as they came undone a lot. The safety lock on our door was loose upon arrival and even locked us out once! It must be a recurring issue because maintenance had a special tool to get it too move. The hotel is also undergoing a remodel which was not a huge deal except for the constant jack hammer drilling mid day which made napping on vacation impossible. The area is safe and walkable but there are not many stores around for quick items like water, snacks, etc except for a small 7/11. There is no hotel store area and the vending area on our floor (floor 5) was non-existent - it was just an empty room labeled vending. That made it difficult if you didn’t have a car like us! However, Lyfts were easily accessible in the area arriving fast and fairly priced. Overall, I would stay again if I had a car but be advised there is only valet parking as an option through the hotel.

This is a very busy hotel due to its proximity to the VCU campus, but the staff manages to be helpful and very responsive. I will make a special mention of the beds that are super comfortable! I slept like a baby on a cloud :-)

The lounge was nice and the rooms were clean. Check in time is really late (which was inconvenient with a 4:30 event start time) but they were able to accommodate an earlier check in to a more normal time when we called the day of. They did not provide tea in the room and then there wasn’t a coffee and tea service in the lobby. There was a restaurant with an extremely long line to buy tea and coffee. Then it took over 30 minutes to get our car from the valet - there was only one guy working and it was his first day. He did the best he could but they were extremely understaffed and overwhelmed. I was trying to rush out the door so I could find tea (since there was none ro be found)- but compound my lack of caffeine with the extreme wait at the valet and the experience was only subpar. The location was definitely convenient but I’d think twice before going again.

Pro: Nice location, Bars, Food availability and great front desk service and valet service. Roof top views are awesome. Bed - Really comfortable bed and pillows Con: Parking - Use the valet. After being told by the front desk that we can park on the side of the hotel without paying on Saturday as the police don’t ticket there as they know the hotel guests park there, my sister received 3 parking tickets that day. My husband and I used the valet. They were awesome. Hotel manager said that they will take care of the tickets ( fingers crossed that they do). Cleanliness- 2 of the 3 rooms had obviously not been cleaned too well. My room had a party mask left on a chair and a pill was on the floor. My sisters room had a cigarette on the floor (she doesn’t smoke). 3rd room was fine. Overall: Decent stay with an average hotel room feel, not worth the money we paid for it. Nothing exceptional about the room other than really comfortable bed and pillows.

5 stars to Chiquita (night front desk supervisor)! Valet parking was at capacity. Without me requesting anything, Chiquita noticed an open parking space next to the hotel and stood in the spot until I could drive around the block to get it. That was seriously the nicest thing anyone has done for me in a long time. Above and beyond! 🏆🏆🏆

Nice rooftop bar/ restaurant

Has a rooftop on 16th floor

On checkout, Hilton (who had gven me a $15 meal voucher as a rewards member on checkin), reversed their postion and said none of that counts when I book thru Hotel.com. I asked why did you even give it to me? Well we have a lot of new employees was the answer. This property is run by children. I'll never stay here again and am sorry I left my Marriott brand where I'm platinum.

I was in a pinch so I decided to try this hotel. The first room was not the correct room. Went back downstairs and got the correct one. Very nice-sized room and it was a corner which is what I wanted. Found dirt as I was beginning to do some work. Curtains and under the AC unit are very dusty. Very small bathroom, the shower was broken on one end. The food in the lobby is delicious. Valet the next morning over 30 minutes. Plan accordingly. Would I stay again, I am not sure.