MainStay Suites Northbrook Wheeling

Not good but not bad

To begin with, there was no one at the front desk. When the front desk staff emerged from the restroom, I greeted her, but she simply glared at me with an angry expression. I repeated my hello, but received the same response. She clearly wasn’t pleased to be at work and was not at all welcoming, particularly the woman with red hair at the front desk. Additionally, the room I stayed in was somewhat unclean; the carpet had a bright pink stain, felt grimy, and the refrigerator was excessively noisy at night, disrupting my sleep. As a result, I lost sleep during my stay. As I returned at the hotel, the same staff was just hanging out with her friends in the lobby. I said hello and she just ignored me and continue laughing loudly with her friends.

Space-The one bedroom suite.

Rips in the furniture covered by a sheet. Noticeable huge dirt stains all over couch. Dirt and spilled liquid stains on cushion of only chair provided in the room. Only 2 plates, 2 glasses, 1 large spoon, 2 forks, and a small pot and a small pan in a room to accommodate 4 people. Dirty smell in the hallway. Never had coffee available although offered. Purchased own toilet paper.

Rude customer service. No service at all

the hotel is clean for the price paid but the staff are not nice at all. During our stay of 2 weeks you are allowed to request toilet paper only from front desk between 7am and 3 pm…any minutes after you will not get…also we left 2 days earlier and the manager Lake was nowhere to be found to talk with her about refund during week days…

the manager Lake she is not nice, rooms are clean, fire alarm was all day without notice and needed to leave the room for 8 hours had to leave 2 days earlier but the manager was nowhere to be found to get my refund even thru it was during weekdays .

Was near the airport. Cheap prices

The hotel is more like an extended stay location. It’s a non-smoking hotel except for those extended stay rooms. There were stains on the light fixtures and walls. The bathroom shower fixture for the curtain wasn’t held up properly and fell off the wall. Some patrons were extremely drunk and tried picking fights when you walked by their door.