MainStay Suites Northbrook Wheeling

They have people with apps that can steal funds. They would not allow the theft. The people needing to theft were stolen from by someone else.

I liked the quiet and the location

Some receptionists deal with visitors without smiling or kindness. There are two receptionists whose treatment is very harsh and their faces show signs of anger if you ask about anything or ask for help. It is normal for the room to be cleaned or the bathroom towels changed every day or every two days at most, but the matter is different there. A room cleaning request is supposed to be placed on the door of the room or at the request of the cleaning staff. However, there I have to go to the reception and ask them and pay for the room to be cleaned. For example, if I take the room for 3 days, isn’t the next visitor supposed to receive a clean room? Why is it that when I stay for, say, 9 days, the towels are not changed or the room cleaned unless I go to the reception and pay for the room to be cleaned, even though if I stay for only two days and go and come back and take the room, will I receive it clean and with new towels?

It fairly inexpensive but it’s dirty, the staff is absolutely no help, the maids don’t know how to clean, can not get towels only between certain hours and of course I’m working those hours. I would not recommend.

Internet really mess up, lobby always smelling

Dirty and smelled bad

Very run down extended stay hotel.

Distance to the naval base was not bad but very far out from common places to eat

Smell in the lobby, and throughout the floors. Was not very clean, staff scarce

Hotel Strong foul odor in hallway and room. Bought Lysol to reduce smell Furniture is gross, stained, sticky, stinks. AC looks as mold is growing inside. Dirty walls Microwave filter was so greased over it couldn't be removed to rinse. Water pressure on shower was low and the first two nights didn't get hot. People living at hotel were sketchy.

Location and price

We arrived around 5 PM on Friday and found out that you can only get extra towels if you are there between 7 AM and 3 PM Monday through Friday. This seems to be poor customer service to me. We should’ve had a lounge chair in our room, but we didn’t have one as you could see there was an empty space for one a chair. It seems that the property is looking more rundown as the carpet in the hallways looks dirty/stained and the in room repair to a wall was not done well. We have stayed at this location for several years and it does not appear its being kept up.

odd smell throughout property and especially in the room - otherwise mostly fine