MainStay Suites Northbrook Wheeling

The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included. My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.

Didnt know elevator wasnt working until I checked in.

Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.

The property was not clean. Carpets all over the building are stained, the room smelled like stale smoke, and the one elevator was not working. The stairwell had old food and ripped carpet and the hallways smelled like smoke, dirty animals, and mildew. The curtains had stains on them, the armchair was ripped, just the overall condition of the property was poor and unkempt. Had the other hotels in the area not been sold out due to the National Card Show, we would have gone elsewhere. We will never stay here again.

Comfortable clean room

Dirty - urine on toilet seat and hair in shower arrival and refrigerator did not work

Everything is at it’s best.. cleanliness’s, staff and helping approach towards customers

Place had a smell to it like a stench a lot of cigarette smoke. Very dirty carpets. Toilet did not work at all so I had to use the bathroom elsewhere

Pet friendly. Carpet in hallways severely stained with accompanying odors. Odd noises in the night. ( Banging, shouting, etc)