MainStay Suites Northbrook Wheeling

Close to my location

The smells in the hallways were my only issues mainly. There's a musty tangy smell walking pass the desk down the hallway. But I did see staff cleaning.

This place is disgusting! The smell of cat urine, cigarettes and mold are in every inch of this place. It’s awful. Staff was nowhere to be found. There are stains everywhere! I would have rather stayed in my car!!

Matress broken, I tried to call using that phone on the table to report it, phone not working, I was on third floor, all third floor with strong smell to cannabis (and the hotel is smoke free)

Rude from begining

Rude from begining

Check out is 11 am they Knocking to door till 7:30 am

Location

I've stayed here once a year for 5 years. Never again as it has gone downhill considerably. First, customer experience is nonexistent. My flight to the area was postponed due to massive snowstorms, but neither Choice nor the property would allow me to move my prepaid reservation out two days. I ended up paying for 5 nights instead of 3 for a subpar hotel. The entire hotel smells odd from the moment you enter the lobby. The room smelled of cigarette smoke even though I booked a non-smoking room. TV service was out. The front desk told me it was being fixed. Three days later, still no TV. There were stains on the room carpet, lampshades, and ceiling. The bathroom door had a big hole punched in it. Paint in the bathroom was peeling in multiple places, the showerhead pipe was loose, and the sink stopper unit wasn't connected. And then there was the cockroach that I had to kill the first morning after stepping out of the shower. See pics for proof.