MainStay Suites Northbrook Wheeling

The front desk staff was very helpful and friendly. Thenlocation was good as well.

It smelled like pot and cigarette smoke all throughout the building. The first room had cockroaches and smelled like cigarette smoke, so bad we couldnt sleep. It also had lights not working in the bedroom and the kitchen faucet was extremely loose. We looked under the sink and there was a nut missing that was supposed to secure the faucet.The 2nd room after being moved, had cockroaches and could smell smoke coming through into the bathroom. The tub had signs of a backup when we arrived. The drain started out draining very slowly and by the last 2 nights had standing water of about 2 inches. We couldn't use the shower the last 2 days. The front desk did give us a key to an open room to use the shower the last night. The back door to the hotel didn't allow you to enter using your key, do everyone kept propping it open to go back and forth.

entire floor smelled of smoke, hotel staff literally non existent at the front desk. coffee pot was full of coffee and grounds from previous guest

Очень чисто и красиво, уютные номера. Мы приедем снова к вам

Staff

Bed noises

The front desk clerk didn't catch her name was rude and thus establishment secret charges to my card and refuse to refund I have book here once in back in 2021 nd it was clean and friendly now can't say the same customer service should be number one but this facility it's not

This is not a 2.5-star hotel. Please stay away! Unsafe with police on premises every day, arresting people who live there full-time. Very sketchy clientele, the receptionist is rude and rarely in the reception area. The hallways are stained and dirty, the place is run-down, and pieces of clothing were lying on the grass and bushes, holes in window screens, dust on door frames..... You name it. The room was so dirty, and the smell in the room was just horrible. It smelled like something died in there. The toilet kept clogging, and the receptionist gave us a broken plunger, told us to fix it since "we broke it". My argument that I'm a paying guest did not convince her. She told us they have no maintenance or cleaning staff. We booked this place for 6 nights, but left after 2, no refund. We tried to get a refund for 2 days, our booking agent called the manager multiple times, but she refused and said that we can come talk to her and she'll change our room. She never even knocked on our door to try to resolve this, and every time we looked for her, she was nowhere to be found. There is also no night manager. The receptionist spent her evenings in the parking lot, hanging out with friends. Stay away. Pay a bit more and stay in an actual hotel. After just 2 days in the room, we had to wash all our clothes twice, even though we kept them in a closed suitcase, and they still smelled. Expedia needs to do better in vetting places it advertises on its site. I hold them responsible.

They canceled my room! I need a refund. I had to purchase a new room at 2am

Friendly helpful staff.

There was no toilet seat on toilet.Both living room and bed room TV not working & the couch in the living room ripped and not comfortable.

This reservation was booked for my husband's business trip. The location was exceptional for his purposes. He said that everything was okay and met his needs for the night.

While this is not necessarily the hotel's fault, my husband told me that the place reeked of weed. Someone was smoking nearby. He fared better than I would have.