Extended Stay America Select Suites - Jacksonville - Baymeadows

Nothing.

No shower curtains. The front desk person handed me the shower curtain. But when she brought them to my room at least she asked if she wanted me to hang them. Also, the toilet stopped and she handed me the toilet brish brush.

I liked the location and the front desk staff.

It had roaches and other bugs, a blood stain on the shower curtain, a roach was inside of the refrigerator and something bit me. Also, the manager, Lisa, told me that she would process a “BOG” to compensate me for the awful roaches but I have yet to receive that and it’s been almost a month so she lied. She didn’t even know what “BOG” stood for. I reached out to corporate but no answer on my reforest for refund. I don’t like roaches. The bed was very uncomfortable.

It was horrible experience we book the place and call in advance announcing that we will arrived late because we are traveling and they told us is fine no problem that we just need to use phone at reception and they will come and assist us. But then when we arrived and called they didn’t want to assist us and we couldn’t get the room even that they charge us already. We were with a kid imagine late at night with no place where to sleep because of them. I really think it was a horrible experience. Never happen to me before with this hotels company. It’s horrible.

They didn’t let us come in

Price

Dirty, they need better cleaning policies. can hear everything going on from your room . No soundproofing?