Extended Stay America Select Suites - Jacksonville - Baymeadows

The only positive aspect of our experience was finally leaving. The front attendant's rude demeanor was shocking as she abruptly ordered us to go after I tried to discuss our dissatisfaction, particularly regarding my children. She did not assist or attempt to resolve the situation; all she said was, "My manager will be in on Monday; we cannot extend your stay." Just moments earlier, she had effortlessly extended someone else's stay. This stark contrast highlights the terrible customer service and lack of hospitality we encountered. This experience has left a lasting negative impression on me. When the staff member informed me that we were only charged $45.00 for the night and a $100.00 fee for the third-party booking/security deposit, I checked my bank statement. I was charged $212.00 for the stay, in addition to the $100.00 for the booking fee/security deposit. She refused to listen when I explained that I had booked our stay until Friday, January 2, 2026. Instead, she forced my four SMALL children and me to leave the next day. We had nowhere to go immediately, as we were traveling from out of town and found ourselves stuck in the cold. Thankfully, I was quick on my feet and managed to book another hotel, which turned out to be much better. However, we had to wait until 3:00 PM to check in after being forced to leave by 11:00 AM. Overall, it was a very unpleasant experience. I absolutely hate this place.

This place was an absolute disaster. The Wi-Fi was unreliable, cutting in and out constantly. The toilet was not only clogged but also extremely filthy. There was hair all over the bathroom sink, and the bathtub was even worse. The kitchenette burners were completely unusable, and I was too horrified even to check the refrigerator or cabinets. After my sons got under the bed sheets, they began itching, prompting me to spray everything down for safety. I spot-mopped the hardwood floors with Lysol wipes, which came away completely black—a clear indication of how dirty the place was. I tackled this cleaning before anything else, which speaks volumes about the condition we encountered. To top it off, we were provided with far too few towels and washcloths. My daughter even remarked, "Mommy, this must be a place for homeless people." My family was profoundly dissatisfied with our stay, and I will not be returning to this establishment. I have pictures as proof.

Zaliah is always nice,friendly,and welcoming. Every interaction us pleasant,and she consistently make people feel comfortable and respected. A true pleasure to work with.

Thank you!!!! Zaliah was amazing! This stay was so nice, smelled nice, the front desk was nice and went above na beyond for me!

Love this location I've been here a while staff is very pleasant and helpful. No breakfast but location near by have good food.

I’ve been here over 5 months and I love it. Ms. Lisa kicks out the unwanted guests we will say for the better of the conversation.

I'm here for school and love it. Being away from home but living here is amazing. Zee,Rosie are amazing.

Nothing. It is the worse hotel I have ever seen with the worse staff. I had to pay for the hotel and change to a different one since it was exceptionally horrible. There were holes on the room and the staff close the desk with a metal window for hours

I didn't like everything. That should not be a hotel it is terrible