HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

I could not check in past 11pm. So I got there 11:30 after landing at the airport at 8pm, received luggage and grabbed my reserved rental car. We drive there and was left stranded because there was no worker for the front desk. Then, me and my son had to find other expensive last minute options for somewhere to sleep. The next day, we come in to check-in and I was labeled as a no-show, so my room was taken the day before. So I had to miss my friend’s wedding (the reason why I flew into Phoenix), and find another hotel. This whole situation just made my trip terrible and a waste.

It was the worst hotel i have ever stayed in. You could have found better accommodations in downtown baghdad. There was mould all over the bathroom wall that had been partially covered with spray paint. None of the cupboards had doors. The rooms were dank and filthy, room service didnt once visit the room to change the sheet. I say sheet because there were no blankets, just a sheet. The shower head was pulling out of the wall and the bathroom countertop was pulling away from the wall. There was no wifi, no breakfast, the mattress was shot and there was trash all over the property. It resembled some seedy drug den, not a hotel. Its an absolute discrace that i paid several hundred dollars for this dump. 1 star is a generous assessment. This place needs to be taken off of your website, nothing i have said here is hyperbole or exaggerated. Truly a disgusting property. I regret that i didnt take any photos.

Property did not look good. My reservation was cancelled without notice. The receptionist had no idea why and just said sorry but glad I did not stay there. Would not recommend

cancelled our reservation even though it said we can pay there. left us to find a new hotel

After arriving around 5pm, we had to wait 20 minutes for a " room to be cleaned". The room was clean and fresh. But the floor tile is still loose, the bathroom door has a somewhat repaired hole in it and the general condition of the place is slightly above " ghetto".

First off, look elsewhere for a room, this place is so outdated , poorly maintained , and just overall filthy, no pool, no laundry for guests, no free breakfast, no anything, they do have poor outdated kitchens, no plates, or cups, or utensils, not even a sink drain plug, no light in fridge and my fridge barely is cold, I booked this thru Travelocity, supposed to be a 2 double bed suite, we get here and after having to wait for staff to check us in they say they have none! Why? Booked way in advance, so they give us 2 rooms with a queen bed in each, wow, bed is lumpy in both rooms, doors do not seal, no extra door lock, windows are filthy, bathtub needs to be ripped out and replaced, overall a very low end poorly maintained room rental place, tv works and water is hot, toilet works, that’s it! Lots of vagrants in this area, pick another place, I was misled on amenities, and overall quality! Big time, cheers

Property overbooked our reservation. We had to get another hotel. Still waiting to hear back for a refund.

I don’t like staying in a hotel when I’m in adirty moldy smelling and smoke smelling room and you have people working on cars outside and the car alarm is going off every 3 to 5 minutes and kids are running around yelling and playing at your door .. I hope you change things at this hotel .. please renovate your rooms and get rid of the moldy smoke smell out of the rooms !!

This place is the worst hotel room I've ever seen, and I travel a lot! The room; Burn holes on the blanket cover. Bathroom door torn off the wall. Leaking faucet that was very loud. Burn marks all over the counters. And blood on the walls! The customer service is non existing. The manager wouldn't even get off her fat ass to talk to me, just kept relaying messages through the front desk guy . .who looked totally embarrassed! My girl and I now refer to it as "The heroin hotel"! This hotel was sponsored by priceline/booking.com. I seriously am warning everyone to avoid all 3 of these businesses!

First, they did not have the room we reserved (double) and put us in a single bed room. The clerk stated that because that because we booked through Expedia, they were under no obligation to hold the room. There were cockroaches in the furniture and the toilet had skid marks all through it. We could not stay and checked out and went to another hotel. We paid for something we did not get.