Extended Stay America Suites Washington DC Germantown Town C

Why is there literally nobody at the front desk ever.

Worst experience.. never been been encountered such a bad place.. literally dead rat smell .

This hotel ruined our wedding. First, I called to see if i can check in earlier than 3, does not answer their phone and when I get to the location, no one was at the front desk and there were people that were waiting for 15mins. So I come back after 3 and check in but on the way to the room, it smelled like weed and the place was so dirty outside. I didnt know It was this bad. And this is where it made me mad. I was checking out for my groomsmen and I went to the front desk 30 mins before I had to go but again, NO ONE IS AT THE FRONT DESK. I dont understand how you dont have anyone at the front desk and have people wait 20 mins everytime. Someone finally comes in after 20mins and says that i can just leave my room key on their desk. Thats when I was getting frustrated again. Couldnt you put a paper or something to let the guests know that if no one is at the front desk, they can just leave their keys at certain place to get checked out? Of course I got to my wedding late and had to push back some time due to this. Now after the wedding. I come back around 2pm and our room key did not work. So we went to the front desk and guess what. NO ONE IS THERE AGAIN. I waited for 20mins and just decided to go out and come back later. Because no one is there. If its only 1 person working. I feel like you should get more people, if not, at least put up a sign to call certain number or something. We also asked for new towel. Employee said okay, guess what didnt happen. Towel wasnt there.

This place is trash, old rotten junky broken down. Cant find an employee to save a life. if you really care contact me and ill share some photographs of this dump. this place should be razed.

They had bed bugs

It is budget, you get a kitchen. The beds are actually comfortable to sleep in. You have to pay for some decent wifi there. No pots and pans to cook with. So if you plan ahead bring your own pan. You’re all set. It’s kind of like camping in a way. No breakfast just coffee and if your late like me, hot water and instant coffee. I’d probably stay somewhere else if you don’t need the stove top.

Excelent service

There is no continental breakfast , its a lie. , No hair dryer , no iron , horibble Rude staff at the reception desk. its just teribble. Go book somewhere else.

It took me about 45 to 50 minutes to check in because no one was at the front desk, I had to sit and wait. I even tried calling the front desk while in the lobby and the phone just rang and rang. I honestly shouldn’t have been charged for my first night !

Just awful- so dirty, horrible customer service, extra hidden fees