Extended Stay America Suites Washington DC Germantown Town C

r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.

I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.

Mskdkene

No one was at the desk when we arrived. We had to call the reservation line for them to get some one after 15 minutes. No one was there when we checked out either.

I love the price and the rooms were overall clean. However, The ac vents need to be clean because the blow out dirty air. The staff weren’t that helpful. And they charge for towels. My overall experience there was a 6.5/10.

Room was dirty, door was open upon arrival. Hair in various locations in the room. Just not very inviting at all.

No one ever at the front desk, nobody answers the front desk phone. Shower curtain too short water goes everywhere. Quiet nights. Full kitchen with no accessories.

I didn't like anything about the property I wish I could get a refund but I called the front desk and told them my AC wasn't working They said they would come look no one still had showed up I would take this completely off of my site

Do not appreciate being charged to replace towels where there is no housekeeping.

No utensils, no extra towels, breakfast to go horrible, no working tv for 2 days. No soap tray in bathroom, no manager to talk to and pay for extra towels. 2 microwaves, one broken and smoking, no one tells you and it shoukd have been unplugged, no hangers for the closet.