Extended Stay America Suites Washington DC Germantown Town C

Hhhhhhhh

Nothing

When I went to the lobby to check in at 3PM on Nov 16, 2024, I had to wait about 15 minutes while the single person behind the desk allowed a woman to continue to ask for a free room repeatedly. The lobby was overly warm and uncomfortable. The room itself was fine. Nothing great, nothing terrible. The heater/AC unit was a problem as the heat wouldn't turn off until you put the AC back on. The bathroom sink was a little dirty but you don't go to this hotel chain for a glamorous stay. Around 10AM I realized I was running a bit behind so I called the front desk to ask for a late checkout. I requested one additional hour, so checkout at noon rather than 11AM. The guy on the phone said that was fine. Then at 11:15AM he is knocking on the door asking how I was going to pay for the additional hour. He made no mention of this when I called. It's common for hotels to allow early check in or late checkout if there isn't someone waiting for the room. For him to be requesting money, when he made no mention of it when I requested the late checkout, was uncalled for, and the way he decided to do this was downright rude. It's fine if you want to go against the way things have been done for years. But you should let people know about payments when they request something, not go banging on their door. I shoved my things in a bag and left at 11:25AM. I don't plan on returning to this hotel in the future.

Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.

Stayed a night for business and it was just a great place. Very clean, everyone is very friendly. They accommodated my 36 foot box truck and there was food (restaurants) everywhere. Also it’s behind a TopGolf so that was cool.

I wish the little kitchenette had 2 plastic wine glasses, and a hair dryer in the bathroom. 😡😭😠

The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.

I stayed for a week, in town for a wedding and to visit family and friends in the area. While thankful for the location, and the fact I was given the requested bottom floor room as I am handicap, the place was just filthy! The floors were disgustingly dirty! The tub I had to clean before using, and was so dangerously slippery ( they need to put down some non slip tape.) I had to go to the office and request more towels on day 4, and had to request a roll Of toilet paper on day 5! ( you would have thought I was asking for $1000! So rude!) Never even saw the “breakfast “ the office is one small room and I was never given any information of where breakfast is served at check in. (Not that I would have eaten it anyway) Seems there are many people that are “living” at the hotel which is sad, and I do feel bad for them, because as paying guests all should be treated with respect and dignity, and housekeeping Should at least check rooms for towels and toilet paper daily!! Won’t stay there again. Won’t recommend anyone to stay there.

We reserved for 2 adults - got one washcloth and no handtowels. Asked for 1 more - we were told they would be available next day. Went to office next day, and were charged $1.25 for washcloth & 2 handtowels

One of the worst hotels I have ever stayed in.