Extended Stay America Suites Washington DC Germantown Town C

I’m not sure who’s leaving all the 4- and 5-star reviews, but they feel pretty misleading. Here’s my honest take: overall, it’s a 2-star experience, but I gave it 3 stars because the front desk staff was genuinely friendly and helpful. The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t bother. However, I really needed a basic cup to take medicine and drink water and couldn’t find one anywhere. No hairdryer either, and when I asked the front desk, they didn’t have one available. That said, it’s fine for the price and the location is convenient—just a few minutes from Top Golf, Starbucks, and grocery stores. Bottom line: Bring your own cup and don’t expect much. It’s passable for a budget stay, but definitely nothing fancy.

Staff very helpful

Room was not that clean Customer service not prompt or great

Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.

Good customer service reps.

They didn’t have enough pans, but that was before finding that the stove didn’t work. There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.

Outdated building, furniture, etc. Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.

Kitchen had no supplies

nothing additional

The room conditions was really bad