Extended Stay America Suites - Kansas City - Shawnee Mission

Yea

Staff was very helpful and nice

We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.

I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.

We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations. After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!! Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!! Then the refund process with Expedia took half an hour. No other solutions.

Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.

Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.

Hotel was overbooked. No room I need my refund back.

We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, Expedia refunded my 160.00

We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with Expedia for a refund.