Extended Stay America Suites - Kansas City - Shawnee Mission

Our room was full of flies and roaches. As well as tons of dead flies all over the dirty floor. We did not feel comfortable staying, and left. It was a huge disappointment as we had just arrived about 10:30pm and were quite tired. We had stayed at other extended stay americas before and they were ok.

Over all nice

Great stay, parking was a bit in short supply had to park a bit away from the room. Which sucked cause it was rather rainy. Room was super clean and staff was wonderful.

For a cheap easy stay, if you’re not going to be in your room, this is fine. Otherwise, avoid. The bathroom door was off its hinges, the room had obviously been smoked in, and people were smoking outside the rooms despite the signs saying it was prohibited. It was very bright at night and the shower did not drain. It felt clean enough, and was what I needed on this particular budget - just not a place I would want to stay again.

Checked in, my room was downgraded to a pull out with no price adjustment after my reservation had been made for months. Got to the room, and it was NASTY. It was a non smoking room that reeked of smoke. Blood on the sheets and glass, pills, and dead bugs in the pull out bed. The pull out bed which ended up being broken and cutting my friend with rusty exposed wire upon opening. We contacted the desk, there were no replacement beds or linens. So we waited a couple hours for replacement linens (930 pm) and the three of us squeezed into the full bed because the couch bed was broken. After all of this, obviously I contacted customer service for a refund THREE TIMES THREE DIFFERENT WAYS I still have not received a reply. This stay was at the beginning of July.

Breakfast lacking.

Convenient

Advertised included breakfast consisted of stale packaged muffins and energy bars. No one would consider that breakfast!

Rooms were terrible and had bugs in them. We checked out immediately and went to the Hampton Inn which was wonderful!

Upon entering the room, we were immediately hit with an unpleasant smell. We then noticed how dirty the room was. I decided right then that we would not stay. I left my keys and left. I later tried to get a refund, but the property would not refund even one of the nights. I included pictures of how dirty the room was. I do not recommend this hotel!!

This was our first and last time staying here. The room was dirty and the floor had not been cleaned. Our feet were black after walking on it. Found a used condom and pubic hair on floor and hair in the bed. Saw several cockroaches and had to get one off my son while he was sleeping. The room had a small kitchen but no cooking utensils, pots or pans and the stove didn't work anyways. The only good thing was the front desk staff was really friendly.