Extended Stay America Suites - Los Angeles - Monrovia

Location and value

Very smelly hallways and elevator of weed

The only thing I liked about this property is that I could find a parking spot.

Where do I begin… this building is nice on the outside but that is all. We stayed on the 3rd floor and it was non smoking but the whole 3rd floor smells like a Vegas casino floor . I wanted to open a window in the hallway just to let some air thru.. Our room layout was horrible. We had a tv that faces the kitchen for some reason. Not the couch or the bed but the kitchen. Our toilet flushed as if it was not in the mood to be a toilet.. very weak flushing. Our tub looks like it’s just being painted over and the paint just keeps peeling off. It looks kinda nasty and makes you not want to shower. I had a single bed and I couldn’t get into bed from my side because the air unit is inbetween the little space from the bed to the wall .. I’ve stayed in many hotels but this one left me disappointed. I feel like I got catfished. I couldn’t even get good WiFi on the 3rd floor it just kept going in and out and was very weak. I called the hotel across the street to see if I could use their WiFi . I feel like I got catfished . Just gave the vibe that all the upgrades this place could use are being misplaced. I would never return again .

Roaches! And a drunk guy sleeping in the hallway

Walking distance to a lot of restaurants

Some of the technology needs to be updated

The staff was friendly and helpful. And the location was very convenient for where I needed to be.

Everything else! The wifi was awful. I spent about an hour on the phone with someone to get my wifi on, had it for about two minutes and then it went off again. I was there 4 days with no wifi. The carpets in the hallway had HUGE stains. My painting on my bathtub was all chipped off. It looked terrible. Felt old and dirty. The air conditioner made this SUPER LOUD buzzing sound and I could barely sleep. I asked for the kitchen utilities package and it had no coffee mugs. Really sub par.

Great room cleanliness, great customer service.

Bad smell, stained bedding and carpets, curtains in need of replacing, water bubble in ceiling above the bed, refrigerator and the Ac were loud when running, mold in the bathrooms, mattress stained, holes and tears in couch. TV was old could only watch their cable instead of stream your services on a smart tv. Had to check out any dishes or appliances you wanted to use. No shampoo or lotion but they did have some small bars of soap available. I would never stay here again.