Extended Stay America Select Suites - Chicago - Lombard - Oakbrook

The people and how kind they were

I can’t find one thing that I didn’t like

I liked the price and free parking. THATS IT!

The first room the lady at the front desk (Suzanne) gave me was extremely hot, the AC didn’t work, and it was a puddle of water all over the bathroom floor like there was a leak. I went down to tell her and asked for another room which she gave me right away. The second room I walked in looked and smelled like it hasn’t been cleaned for months. It was food(old/fresh) all over the counter top, clothes all over the floor, and just SMELLED completely DISGUSTING!! I went back downstairs to request a refund and Suzanne was sitting in the lobby playing Uno!! She gave me a refund and told me well the room was marked cleaned, which was very unsettling! If the room was marked cleaned how are people getting in and out. The bread on the counter was fresh. The clothes on the floor looked like someone was taking there pants off and just leaving them. Luckily no one was in the room at the time! Elevators were running extremely slow! Just overall not a good visit this time! This was room 219

Good

Na

Location

I had to change hotel rooms because the bathroom was dirty. There was hair in the toilet seat and pee stains on the rim. The room I was relocated to was cleaner but not up to par for my standards.

Nothing goof

Place was dirty and smelled. Room was even worse. Paint peeling on the bathroom door. Bug on the bed in the sheets. Heavy smoke smell.

Authorized late check in. Desk closed on arrival. Didn't receive warning of this policy. Had to call a friend and stay at their house instead. Instructions to call maintenance staff not prominent and didn't see.