Extended Stay America Suites - Memphis - Germantown

Staff room ok

I could not get comfortable in that bed

Nothing

Filthy room bug infested

Nothing

Everything the manager is sorry as hell

The breakfast yall just had 3 muffins out and some coffee.I don't think that was right because when I stay at other hotel they have choices to choose from like muffins, bagels, cereals ,fruits,juices but yall just had 3 muffins out .The location was nice .

When I got there .The counter wasn't clean and I saw bugs in the bathroom and when leaving the outside trash can was over fulled and trash was all over the ground.

Location,cleanliness.

Bad attitude from guy at front desk.. no working remote controls available so I couldn't watch television at all.

The location was good the front desk clerk was nice.

I booked a king room and was given a double bed room. There were no trash cans in the room. There were no utensils or glasses/cups no ice bucket, no coffee machine. The stove was dirty, the sheets were stained on 1 bed There was only 1 tiny bar of soap, no shampoo conditioner body wash or lotion. Any other extended stay I've been to had all these things. Plus there were the most loud ghetto people outside the entrance. I assume they were guests the had a Bluetooth speaker playing loud explicit music all evening well I to the night they were drinking and smoking they had a cooler of drinks it was a whole block party out there. I was very uncomfortable. Would not book again. Oh and the lamps didn't work.

I did not like anything.

Very ghetto, staff smoke weed and allow others to smoke right in front of the door. It has a weird odor, rooms have roaches and you may also get left puppy chow on the floor. Forget about notifying staff of anything, they are not solution driven.