Extended Stay America Suites - Memphis - Germantown

Nice location and close to many restaurants!

Someone set the fire alarm off that woke us at 2 am!

Hotel was in a great location and the design of the facility is nice, the rooms have great layout. The cleaning is not good, though. The entire hotel smells pretty bad. There was grime on counter tops and heavy dirt and sludge in drawers of kitchenette. This facility is obviously very understaffed as well, as it was very hard to find an attendant and when I finally got them on the phone, they sounded exhausted and said that they were too busy to help, and I would need to wait 30 minutes. Checking in and out was difficult, as no one is at the desk and you have to call them multiple times to get someone to make their way to the desk. We had a broken door lock and the response when I got them on the phone was "well, management won't be here for 3 more days, I can't help you." We had to demand a room change, which she was able to accommodate. Staff isn't rude, just obviously stretched too thin. The bed was clean and comfortable, though, and the bathroom was clean. The shower curtain was too short and water got onto the floor. Overall, it was adequate, but definitely bring slippers for the room.

Craig at the front desk is very nice , he’s patient & very understanding

Mrs.Erica is very sweet , patient & understanding.

The kids in the floor above me were running up and down the halls all night long and it was really annoying to say the least. They even pulled the fire alarm at 2:30am on my 3rd night here. The staff were nice, especially the girl on the 2nd shift! The room I stayed in was exceptionally dirty upon arrival. I had to get it specially cleaned bc it was too nasty to inhabit at its current condition. There were even 3 HUGE dead cockroaches on the floor and on the edge of the under bed by the bedskirt. I felt really dirty whenever I was in my room. Last complaint, the tables, kitchen counters, and bathroom areas were not wiped down. I could have stayed somewhere nicer for the same price. And I should have. Did not rebook my room after this stay.

The staff at the front desk ,Mrs.Tiara & Mrs.Erica are very sweet & understandable people ❤️

The staff at Extended Stay Germantown is very friendly & Kind Hearted. Mrs.Erica & Mrs.Tiarra are very nice people ❤️

Room needs a deep cleaning and updating. There was visual debris on the walls and some hard surfaces. Staff was responsive.

It's been a great experience staying there 😊 staff is very nice and respectful 🙏 I recommend this spot for relaxing and enjoying time away

Staff Craig good worker