Hyatt House Herndon/Reston

My stay was very comfortable. My friend and I shared a two bedroom suite the night before flying out of Dulles the next afternoon. Desk staff was friendly and helpful. The suite was spacious, bed was very comfortable, and bathroom was great. I will note that there was a noisy air handling unit in my bedroom--didn't bother me, it was white noise, but may bother others. Breakfast was ample and tasty. Hotel was an easy 15 minute walk from the Herndon metro stop. Several eateries were available in the industrial park nearby.

I paid my bill fully before arrival through Booking.com. The Property supplied me after checkout with an e-bill that showed nothing was owed. The property later charged my credit card for the city taxes I'd already paid through Booking.com. After 6 messages left with the General Manager (who originally identified the reason for the charge) to resolve the issue with no response from her I had to turn over the disputed charge to my credit card company to handle.

Everything was excellent

Great breakfast and friendly staff.

All good

There was food available at 9PM.

Although filling, the food was not up to Hyatt standards. Neither was the room comparable with Hyatt norms. Imagine, no where in the room was there an USB port, consequently our telephones could not be recharged after the 18.5 hour flight from Sydney Australia.

Location, breakfast, beds are comfortable.

Pillows are to soft, water was running all night in the bathtub and the toilet. The dresser drawers would not close so if you wake up in the middle of the night to go to the bathroom, you’re running into the dresser.

Nothing

The hotel listing states that a shuttle bus is available, which is highly misleading. In reality, the shuttle only operates within a 3-mile radius, while the airport is roughly 5 miles away. This causes major issues for anyone booking the stay specifically for airport proximity and transport. To make matters worse, the front desk service was terrible; the staff were completely unhelpful and unwilling to assist guests. Overall, a very bad experience.

It was like having the comfort of home.

The mini kitchen and the comfort of the bed and pillows.

Very nice room and breakfast great

Booking.com gave a price of $162.00 for the night and when checked credit card next day The Hyatt House charged me $186.00. Now Booking.com telling me I need to send them copy of my bank statement when they and The Hyatt House have all the information.